LivesaunasReviews of livesaunas.com

I purchased the Hylive Live 4 outdoor sauna with an upgraded 9 kW Harvia Cilindro heater, and overall, I have been very pleased with the product, its performance, and the customer service experience. The sauna itself is beautiful, spacious, and delivers an excellent traditional sauna experience. My family and I have thoroughly enjoyed using it. There were, however, two issues following installation. First, the upgraded heater required additional sauna stones beyond the quantity originally supplied. Hylive responded promptly and shipped the additional stones at no charge. Second, we experienced water intrusion through the roof during heavy rainfall. After investigating the problem, I performed several weatherproofing repairs involving the roof shingles, joints, and seams. These repairs successfully resolved the issue, and the sauna has since remained dry through significant rainfall. What impressed me most was how Hylive handled these concerns. Their customer service team remained professional, responsive, and receptive to my detailed feedback. They ultimately provided a $552 refund in recognition of the repair expenses and effort involved. I also appreciated their willingness to consider my suggestions for improving future installations and ensuring that upgraded heaters are supplied with the correct quantity of stones from the beginning. No product or installation process is necessarily perfect. What distinguishes a good company is how it responds when problems arise. In my experience, Hylive demonstrated a genuine commitment to customer satisfaction and stood behind its product. I am very happy with my Live 4 sauna and would recommend Hylive to others considering a traditional outdoor sauna.

Sauna went together in an afternoon. Heats to 194. I use it at 180. Harvia heater is top of line. I start it remotely and when I get home it is ready to go. Customer service was very responsive.

They sent an unlicensed, unaffiliated Craig’s List handyman to do the $1800 professional installation. He had never installed a sauna and had to call multiple “friends” to come help him figure it out. Needless to say, it didn’t work properly and when he returned to “fix” charged us an additional $300. Didn’t even know who he had been hired by. Pretty sure this is illegal in Nevada given scope of project. Beware of this scam.

My Sauna is wonderful and beautiful. Took a bit to get delivered but I received good responses when I emailed for information and quick set up once everything was in place. Easy to use !

Awesome customer service and they were able to push back my delivery date multiple times with a construction project. I’ve had my sauna for nearly 3 months now and absolutely love it! Highly recommend.

Steam 1 sauna. I placed my order 6/17/2026& received my sauna Tuesday 6/30/2026 ! Customer service was very responsive to questions regarding receptacles, delivery schedule & recommended "app" for wifi. Past reviews mentioned assembly needing 2 people and they were correct. A friend then completed the electrical installation without much difficulty a few days later. I have already enjoyed 2 sauna sessions & am very pleased with my purchase. Any suggestions I would have is that the instructions could be clearer regarding wifi set up with a QR code. Videos were available but difficult to find and a mallet was useful during assembly as some pieces fit tightly together.

We absolutely love our new Hylive 3-person traditional steam sauna! The quality is top-notch, and it delivers exactly the kind of deep, intense heat we were looking for. Assembly & Installation The installation process was surprisingly straightforward and pretty easy overall. The pieces fit together well, but just a heads-up for future buyers: the rear panel and the glass door are quite heavy. You will definitely want to recruit a couple of friends to help with the heavy lifting. With an extra set of hands or two, you can easily get it assembled with no problem at all. Stellar Customer Service I also have to give a huge shout-out to Hylive's customer service team. After assembly, we noticed the original rubber seals on the door weren't sitting tight. I reached out, and they immediately replaced them free of charge with fast shipping. The new seals hold onto the glass perfectly now, helping retain the heat in the sauna even better than our first few uses. Final Verdict It is rare to find a company that matches a great product with equally great customer support. If you are looking for an authentic, high-quality steam sauna experience backed by a company that takes care of its customers, Hylive is worth every penny. Five stars!

Purchased the Hybrid Sauna Courtyard 3. Assembly was seamless. They were very responsive before we purchased with the questions I had, and they remained responsive after purchase. I would buy from them again. We have had our sauna up for three weeks now and we love it.