KindredReviews of livekindred.com

The adverts imply it is free to use but you don't find out that its nearly £100 a night to use the service until you have signed up. It takes two emails to fully delete your account. Once i did delete they sent an email AND a text to try to get me to sign back in and reopen the account! What an awful predatory service!

Pessimi. Ho preso un appartamento per 4 giorni a Los Angeles. Si prendono i soldi per la pulizia e sapete com’era l’appartamento ?? Sporchissimo!! Ho anche le foto! Gabinetti con feci! Polvere ovunque, peli di cane ovunque!!! Ovviamente gli ho scritto e manco mi hanno risposto!! Da denuncia! Prendono i soldi solo!!!!!!!

I think all the reviews they have are fake. I had a terrible experience hosting through Kindred. After a 7-night swap, their coordinated cleaner left my home completely unlocked and unattended for hours while I was traveling out of the country. Instead of properly locking up, the cleaner claimed she couldn't turn the key and simply walked away, leaving my entire property exposed. To make matters worse: Damage to Property: Forcing the key caused physical damage to my door lock mechanism. Slow Support: Communication with Concierge was slow, difficult, and inconsistent while my home was sitting unsecured. Kindred relies on trust between members, but their operational failures, poor customer support, and complete lack of responsibility when safety is compromised make them impossible to trust. Proce

Very disappointed with Kindred’s response to a significant security issue we had after hosting. The cleaning company they contracted left a door wide open , not just unlocked but wide open, and did not set our alarm. This was discovered 2 days later by a friend checking on things for us as we had not returned home. The response to this was a sorry and a token credit to our account. After advising that this was not good enough they acknowledged the significance of the issue and then increased the coupon by another small amount. If you use this service do not trust that Kindred will contract trustworthy cleaners and they certainly will not make appropriate amends when they have been responsible for significant security breaches to your home.

Achtung ⚠️ vor dieser Firma! Wir haben hier als Reinigungskräfte pünktlich und sauber geputzt, bezahlen nicht. Finger weg

I’ve been a member and have had good stays in the past, but I’m currently stuck on an unresolved issue. My stay was cancelled, and per Kindred’s own policy, a cancellation within 30 days should mean the credit is worked out. I was first told the credit couldn’t be covered because someone else had accepted the stay, but that arrangement also fell through, leaving me without the credit and without a resolution. I’ve escalated the case, but the biggest frustration has been the response time. Getting a timely reply through the in-app concierge has been very difficult, and this has dragged on longer than it should. I’d genuinely like to keep using Kindred, but I need this credit issue resolved in line with the policy that’s stated. Happy to update this review once it’s sorted. Just know if host canceled most likely you won’t be able to get help from them. The customer service is pretty much none existence

This platform was once great. Great guests and community. I hosted 70 nights over 2 years, was asked to be in their PR story, but I don’t recommend it anymore. If you want to use the platform as a guest, it can be pretty good. But if you are a host, I would think twice before giving this platform your home. Their operational diligence and approach to safety and care has become comically low. Consistent pattern of failures across four areas: Privacy violations • Dec 2024: A cleaner opened a privacy-stickered cabinet, reportedly while searching for a plunger. The sticker exists precisely so that cleaners message me instead of entering. • Jan 2026: Privacy tapes were torn in two separate rooms — the bathroom and the living room. Not sure why whom. • May/Jun 2026: Privacy tape torn in 2 places. Cleaner opened my main closet, which had a privacy sticker on it, and used bedding there instead of the designated linens clearly labeled in the linen closet and in the instructions. Access and security • May/Jun 2026: Emergency access codes I shared with concierge team for a one-time situation were copied into the permanent access instructions for my home — without my knowledge — across multiple guest stays. I flagged this on Jun 1 and it was brushed off. On Jun 5, the next cleaning team tried to use the dead codes, couldn’t get in, and called me frantically while I had to manage the fallout remotely. • When I raised this with support on Jun 1, I was told adding backup codes to permanent instructions was standard practice. That concerns me more than the individual incident. • This is part of a broader pattern of access problems being pushed onto me rather than handled internally. In Nov 2024 and again in Jun 2026, I was called internationally while traveling because a cleaner couldn’t use the entry app. Both times, your concierge team contacted me without first verifying the credentials themselves. Both times, when they finally tried it themselves, it worked immediately. The entry app has never had an issue. The cleaner simply couldn’t use it correctly. Careless handling and damage • Dec 2024/Jan 2025: Perishable food left to grow mold in my fridge, damp towels left on chairs, items moved and not returned, vacuum left under the TV stand. • Dec 2025/Jan 2026: Pillows damaged and found torn, an unfamiliar pillow left behind, wine glasses left sticky and stored incorrectly. A guest explicitly reported the home was not clean on arrival and that the headboard was loose — your concierge was notified mid-stay and nothing was rectified at checkout. • Jun 2026: several items missing. Was told to hold 7 days before they can open a case. Then told me I need to report before the 7 day deadline. Completely unclear. So much hassle for prob 35 bucks of household items. Feedback and investigation handling • Dec 2024: Rather than using the manufacturing date on the moldy food to identify which guest’s stay it was from, your team emailed all guests across four back-to-back stays — unnecessarily implicating innocent guests and damaging guest relationships. When I’ve raised these issues, the responses have been slow, fragmented, and focused on process over accountability. When issues were resolved at all, compensation came in the form of platform credits — which is meaningless when the host lost trust in the service entirely.

I've been on the platform for about a year and had a disappointing experience as a host both times. I left the apartment relatively uncleaned as per instructions from kindred and let them organise the cleaning. Both times I got the apartment back uncleaned and the second time when I demanded it be cleaned, they requested photos which after review said did not meet the threshold for a "re-clean". The floors and counters were dirty, the toilet wasn't clean and the rug clearly hadn't seen the vacuum cleaner. It also made me worry that my guests also didn't get the apartment clean. The "cleanings" are booked for ~3hrs and are usually done in half that time, but also one of my guests had to wait over an hour after check-in as the cleaner was running late (they didn't start until 90mins after the scheduled cleaning start time). It feels like they've not thought the basics through e.g. the guest check-in time cannot be the same time as the cleaning finish time if the key is being stored at a KeyNest location.