KindredReviews of livekindred.com

I'm currently on a stay in Barcelona and extremely disappointed with Kindred’s response to a clear violation of their own Property Requirements. According to Kindred's standards, every home must have a functional full kitchen. My current stay has no pans, pots, water cooker,etc. I contacted the concierge, but they have been unhelpful and have not offered a relocation or solution. Has anyone else experienced this? Is Kindred becoming more like a "sterile rental" platform without the quality control they promise? Warning to others: Don't assume the concierge will have your back if the home doesn't match the requirements

Complete and utter scam. I paid a high annual fee, then 1 month later, they completely changed their policy. I asked for a cancellation because I never would have subscribed with their new policy, but they pointed me to their fine print stating they can change their policies anytime. You will find a lot of frustration on this on reddit, including from hosts who had their places completely trashed - they gave 3 days notice - yes, 3 days.

Impossible to delete account, highly untrustworthy. Must be hell to trade your house via this site.

Une catastrophe ! Après un premier prêt d’appartement qui s’est bien passé (malgré pas mal de cafouillages d’organisation du site, qui obligent à tout contrôler x fois et les contacter souvent pour s’assurer que les bonnes infos sont en ligne pour les arrivants, le ménage bien calé, etc), au deuxième, j’ai retrouvé mon lave-linge et divers objets cassés, le ménage pas fait (appartement dégueulasse, j’ai dû frotter tous les murs, le sol noir alors que j’avais demandé de retirer ses chaussures à l’intérieur), mes plantes à demi-mortes car jamais arrosées malgré mes recommandations, et, cerise sur le gâteau, plusieurs objets de valeurs avaient disparu dans des placards dont j’avais demandé à respecter l’intimité. Impossible alors de savoir ce qui est du fait des voyageurs ou des personnes venues « faire le ménage » (que je cherche encore)… Résultat, l’assurance ne prendra pas en charge le remplacement de l’appareil (soit-disant endommagé avant et donc pas sous leur responsabilité alors que c’est une Siemens qui m’aurait encore accompagnée de nombreuses années) et aucune réponse au sujet des vols… Une honte pour un site qui garantit des échanges sereins, respectueux et bien assurés… On ne m’y reprendra pas !

I was really excited to start hosting through Kindred. The most attractive and important part about it, for me, was the professional cleaning service. Because they provide professional cleanings both before and after the guest comes. I left my house uncleaned, as instructed by Kindred. I am traveling internationally and I had a guest coming through Kindred for a two-night booking. After that I have another guest coming through another service. So it is important that the house is left clean for the next booking. Unfortunately, my Kindred guest just cancelled one day before the booking. In accordance with the Kindred cancellation rules, the guest is losing the admin fee they paid, as well as the 2 credits. What I am only just learning now is that the cleaners are no longer coming. The guest receives most of the cleaning fee back, even if they cancel the day before. So the end result is that Kindred doesn't lose anything (they keep the admin fee), but as the host (who has done everything right and hasn't cancelled and has spent a lot of time following all the instructions and filling out all the online forms for this booking), I am suddenly on the other side of the world without the cleaning service that was part of the agreement, and with hardly any time to find another professional cleaner, who will also cost me a couple of hundred bucks. Why should hosts be punished when guests cancel the day before a booking? This is a ridiculous policy. They should simply provide one cleaning, instead of two, when this happens. This was my first attempt at hosting, and I am feeling so let down. It was a huge effort the get everything set up for creating the listing and managing the first booking. I will never do this again.

I hosted someone on Kindred for the first time for four nights, and they caused significant damage to my butcherblock countertops. Kindred requested before and after photos, said that they would cover the damage, had me get a quote from my contractor, then made me also get a quote from their preferred contractor, and then backed out of the commitment and said they would only cover half of the damage that both contractors quoted at about $6500. Now I'm stuck with over a $3000 bill to fix the damage in my kitchen. And they want me to sign a damage release waiver to get the ~50% / $3218.75 financial coverage for it. Host at your own risk and learn from my mistakes. Keep in mind, I have been hosting on Airbnb for years, and the Kindred guest treated my house worse than 95% of Airbnb guests. Probably because they knew they wouldn't receive a public review for how they acted.