KindredReviews of livekindred.com

Really wanted to love Kindred but utterly unimpressed. As someone who has hosted and been a guest dozens of times on Home Exchange and Airbnb - this falls far short. It’s as if they haven’t thought thru basic contingency plans. As a host - I’ve gotten some fairly odd / sketchy requests. Like from people requesting not for themselves but for friends / family members not vetted or on the app. Or a 25 year old who lives 20 minutes away who says they just want to “experience” your neighborhood. (We have a large family home and my worst fear is someone throwing a party). The worst part is kindred forces you to respond and when you reject the request, they block the dates on your calendar so you can’t host anyone else. I’m in the middle of my first stay as a guest and am floored by how hard they make it to contact customer support and the host. The host put up dozens of post its on topics like which dishes cannot go into the dishwasher , which I respect and understand - but failed to note the wifi password anywhere. (Not in their house manual, nor posted in their house). This is a particular issue because the house is in a very remote location with no cellular data access. 1 out of 4 phones received any data at all. I tried contacting customer support - but laughably all communication is via the app - which I cannot use because of the lack of wifi and no data. We contacted the host and support at 4pm and as of 10pm I’ve received no response from the host and 1 message (via app I can’t access) from support. I never received any welcome note or check in from the host at all. I have no idea why Kindred doesn’t have multiple ways to contact the host or support. They seem eager to completely set up everyone for failure

Would not recommend. I've been on the app over a year, have accrued almost a month's worth of 'credits,' and there's never any inventory to use it. Have put in multiple requests for many different locations and dates. And the one time I did get a match the host cancelled. (There were only 2 open days, and was booking just to finally use some credits. The cleaning cost was significantly more than an Airbnb - so even though they cancelled I still saved money just paying outright for another spot.) Overall, it's been a loss for me as a homeowner.

We have hosted our home as Super Hosts for 10 years on AirBnb/VRBO often with Pets and never had any problems. One of first experiences with Kindred had guest's dog destroy one of the sofas of our 3 piece set. Worked with Kindred to leverage their advertised "$100K" Host protection - and got offered $209.40 !! The damage is so severe can't be repaired has to be replaced. Absolutely appalling experience

If you put your home on the market and something breaks, Kindred will do everything not to reimburse you. There is no flexibility and no support to home owners. We had our home left as a mess and furniture damage without Kindred stepping up to offer any compensation.

A very rigid approach to business, thought of hosting with them but they made the whole process so unnecessarily complicated; also their service fees are very high (£50+) and the properties available are very few so not sure those credits are really worth much even if you take into account unpaid tax (which could expose you to some liability too). Decided to cancel my account and not to use, too much hassle for very little gain

I hosted twice on Kindred, and both experiences were negative. The first guest consumed over $150 worth of food without permission. The second guest had a poor attitude, making the stay uncomfortable and unpleasant. Allowing strangers to stay in my $3.5M, 4-bedroom home under these conditions was a mistake, and I regret joining the platform. Kindred’s customer service was entirely unhelpful in both cases. More concerning, hosts are not able to leave reviews for guests, which means there is no way to warn other hosts or create accountability. The system offers little to no protection for hosts, and based on my experience, the platform does not appear to prioritize host interests. I would strongly caution anyone considering listing a valuable home here.

I used this app after it was recommended by a coworker. Unfortunately, my experience did not align with the standards described in the platform’s policies. Upon arrival, there was a bag of trash left in the kitchen, which is inconsistent with the professional cleaning that is supposed to take place prior to check-in. In addition, the bed linens had a strong and unpleasant odor. The smell was significant enough to disrupt our sleep throughout the night. According to the platform’s policies, fresh linens are provided for each stay; however, the condition of the sheets did not meet that expectation. When I raised this issue, I was told that the cleaning team was “unable” to locate the fresh bed linens because they had previously been sent to the homeowner and should have been left in a visible location. This explanation does not change the fact that the bed provided at check-in had unusable linens. The reservation was for two adults, yet only one towel was provided. After contacting the concierge, I was informed that they would check with their kits team to see whether new towels could be delivered, without a clear or timely resolution. Photos were later shared as evidence that the cleaning team had serviced the apartment. However, the presence of a bag of trash in the kitchen and the condition of the bed linens do not appear consistent with that claim. While the concept behind the app is appealing, the execution and quality control were disappointing.

I began exploring this when they contacted me recently, a couple years after initially applying- quickly I realized this is a Marc Andreessen/PayPal mafia/private equity venture, not a real community. I wrote a polite request to help me delete my personal information and account , because there seemed to be no way to do that in the app. I was notified of a reply, but when I tried to log in and read it, I was no longer able to access my account. There is no one to call, and they still have all of my personal information. Dangerous scam- don’t make yourself vulnerable as I did. These techno fascists are trying to control everything we do with their wealth and power- it’s not trustworthy, it’s mercenary. They lure you in with promises of community building, but they will follow the enshitification playbook, as they have for uber, facebook, airbnb- they’ll squeeze us from every angle to extract wealth and erode the service. It’s a total scam.