LiveChatReviews of livechatinc.com

If there's one thing I had to choose where LiveChat really stands out from other providers I've worked with, it would, hands down, be their customer service. The LiveChat support team isn't staffed with random folks hired onto an account to gather info and pass it on to others who can actually help. The people you talk with are LiveChat employees who understand the ins and outs of their product and how it works. They have a ton of knowledge that helps skyrocket one-touch resolutions, which I greatly appreciate. Since creating our account around 10 months ago, I've spoken with the support team numerous times, and everyone I have ever talked with has been extremely pleasant to work with while trying to solve some issue or another. One thing that always makes me laugh is customer service platform companies who choose to either staff their support team with agents who barely know the product or choose not to even put their product on their own website to support their customers. It becomes obvious that the company is only out to get your subscription fees and doesn't have the end users in mind. LiveChat and its support team have completely refreshed my view of customer service platforms providing a meaningful customer service/support experience.

Do yourself a favor and check out other AI chatbots that will hand off to live agents, you don't know what you're missing. We were with livechat.com for 14 years and just made the switch to SocialIntents and we're getting the same software for 1/5th the price and we aren't charged premiums to 'upgrade' to AI chatbots. Livechat.com was once a cool company but they've gotten greedy. There are a few other options out there too like Customerly that are great options.

I strongly advise against choosing any small organization for your needs. The reason is that any minor feature often incurs an additional cost. I was unaware that some extremely basic features required extra payment, making it incredibly challenging to use the service effectively. While the people are helpful and I had no issues with them personally, small businesses are definitely not recommended. I highly suggest discussing your specific requirements with them beforehand to find out what solutions they can offer for your business. None of the existing forms or chat structures worked for me, and they repeatedly insisted that I needed to upgrade. Even something as simple as collecting a name and surname requires an upgrade.

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It is impossible to speak with someone through this chat!! I have been trying for a week and stayed in waiting for more than 1.5hr!!!!! From customer experience prospective, please improve this app and maybe consider that is not ready for being in use!!!!!!!!

We used LiveChat+HelpDesk+ChatBot that definitely improved our communications with the users and help us to address much more issues that we did before. The tool is absolutely intuitive and easy to use. Support is friendly and always helpful. We enjoyed our cooperation with them.

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I logged into my account to cancel or downgrade. The cancelation was not pro-rated so I decided to try and downgrade to a cheaper account for a few months. The chat agent said I had to resubscribe. I did this and clicked the wrong button and paid for 12 months. I immediately changed this to one-month billing. The chat agent refused to offer a refund. I am filing a Visa dispute.