LiveChatReviews of livechatinc.com

The product itself is decent, but the billing practices are confusing and concerning. Most companies send invoices in advance, but LiveChat processes the payment first and only sends the invoice afterward. For example, I was charged $15 on 2/12, then another charge occurred on 3/1, which was unexpected. When I contacted support to request a refund, I was told I had violated their Terms of Service by having multiple accounts under the same email address. This was surprising, especially since their system allowed it. I was unaware of any additional accounts, as password reset attempts consistently failed—leading me to believe the account no longer existed. Overall, the lack of transparency around billing and account management was frustrating. Buyers should proceed with caution, as these issues may explain the company’s low review ratings.

Great potential, constant bugs, and slow/unresponsive support. Every time I set up a campaign or create a new chat, it doesn't work. Then it takes hours/days to fix when the issue shouldn't take more than 15 mins max. They do not respect your time.

Tolong bantu proses wd (penarikan) kami bos

Do yourself a favor and check out other AI chatbots that will hand off to live agents, you don't know what you're missing. We were with livechat.com for 14 years and just made the switch to SocialIntents and we're getting the same software for 1/5th the price and we aren't charged premiums to 'upgrade' to AI chatbots. Livechat.com was once a cool company but they've gotten greedy. There are a few other options out there too like Customerly that are great options.

I strongly advise against choosing any small organization for your needs. The reason is that any minor feature often incurs an additional cost. I was unaware that some extremely basic features required extra payment, making it incredibly challenging to use the service effectively. While the people are helpful and I had no issues with them personally, small businesses are definitely not recommended. I highly suggest discussing your specific requirements with them beforehand to find out what solutions they can offer for your business. None of the existing forms or chat structures worked for me, and they repeatedly insisted that I needed to upgrade. Even something as simple as collecting a name and surname requires an upgrade.

I wasted 2 days trying to configure this, but it's impossible to integrate it with chatbot and make a normal workflow.

The livechat on Ryanair has really bad user experience. Mostly because of the queue management. 1. The entry form where you enter your name flashes between "agents not available" and the form, making it impossible to enter anything. 2. You cannot use the chat on mobile devices because, when the device closes, the connection is lost completely and your queue position is reset. A 5 min grace period or so would be great. Or something else. How hard can it be to have asynchronous communication with a browser app? 3. When you are in the queue and the waiting time is longer than the opening hours, you do not get notified but continue to stay in the queue (for hours), hoping to still get on... This might work okay when there is no queue, but there is no way to tell if you never make it there.