LiveAgentReviews of liveagent.com

All the features that you need without the complexity of the other similar platforms.

Great support desk software with facebook message integration.

No hay reportes en los que se puedan generar los casos por etiqueta. Es decir si yo le defino una etiqueta a 10 tickets , que tenga la posibilidad de generar un reportes en el mes X , donde los casos tengan la etiqueta definida.

Great for functionality, ease of use and support. It helps us a lot in handling our support.

Solid, inexpensive platform with a lot of features. However, features that would make it a highly efficient platform are missing. First, One can not merge tickets, so you end up having several e-mail trails open on the one case you are working on, making it hard to sift through all the correspondence. Second, you can not create reminders for yourself to follow-up on a case at a particular time either and the labeling / SLA feature can not really compensate for just creating a simple reminder like in Outlook. Lastly, there is no Salesforce integration. Otherwise for the price it is a solid platform with more features than any other platform in this price range, that everyone in the company can use. It is not hard to learn to use.

Nice tool and nice support

Lovely service which increased our user retention and business image amongst our consumers

Not the most advanced system and lacking some features, but I'm overall very satisfied with the value for money.