LiveAgentReviews of liveagent.com

Simple and good to use with a competitve pricing scheme

Online Chat representative was there when I needed him.

It has not been easy to design and configure an IT help desk that tracks extra data (priority) and has a workflow with automated replies and reminders.

We have a small team and we work remotely almost exclusively. Live Agent has helped us stay in tuned with each others progress in helping clients and tracking our to-dos. My only issues are that I am in the U.S. West Coast and they are on the opposite time schedule as us, so issues we have take longer to get resolved. They have always been very pleasant to work with however :) I also was a bit thrown off by the amount of "tweaking" that needs to be done to make it work for your type of business. There are a ridiculous amount of filtering options which is great, but also makes things confusing. I have spent a lot of hours just trying to get it to flow the way I need it to. All in all, once it was set up, it has been a huge help in productivity and communication. Our staff has also found it very useful.

I need to know how download the Data Base

Pros: I've contacted support three times so far for different reasons (I've been a customer for about two months I believe). Support has always gotten back to me promptly. One of the items I raised was a bug and the LiveAgent team was quick to fix it. You also get more for your money than you would with competitors. Social Media integration is icing on the cake - absolutely love having that. Cons: Functionality is lacking in certain key areas and I was told there are no plans to change some items I had asked for in the near future. One instance is that when a customer calls in, the softphone will ring for only 30 seconds for that agent. That time is not configurable (this should be an easy code change). Integration with Twilio is also not that great, robust, or stable.

Many conversations lost in the chat with our customers when we used the LiveAgent. We migrated to the intercom and we are delighted.

We have serious problems using this platform, we cant stablish a good chat and comunication because the system suddenly change to maintenance mode. We can't give a good services with this problem. Regards and I hope this will solved soon.