LiveAgentReviews of liveagent.com

After having a conversation with the very first customer support at Ladesk I am impressed, you guys sell yourselves as a kayako's alternative, so far it is looking good, very good

Been using Ladesk software for 4 months now. We are a company offering software for creating online surveys (Survio) and I am the head of our Customer Care department. To be honest, I simply do not understand how we could do it without LiveAgent. It works and has, if not all, then all the necessary features for making your customers happy with the support they are getting. The price is fair and the support outstanding. I would recommend LiveAgent to anyone.

We use LiveAgent helpdesk software 1 year now. We chose LiveAgent because of company's size and budget. This software is exactly for us! We didn't have to install anything because it is web-based. Program consists of many features and there are many settings for each of feature. LiveAgent provides high quality multi-language customer support, universal inbox, forum, feedback reports and suggestions. Useful option is an possibility to manage everything via phone by iOS and android apps. If your company needs affordable and excellent helpdesk customer service, LiveAgent is definitely a good choice.

We started to use LiveAgent software around 2,5 years ago, and we are still satisfied. Product satisfies all our expectations and needs. Work and communication with consumers is much easier than before. LiveAgent uses more channels for communication: calls and emails, messages, Facebook and Twitter accounts, and live chats that more customers can be affected. Good structure through creating "ticketing" that helps quickly receive the request, find the solution and send it back to the consumer waiting for the answer. Agents can create their own rules how to split all incoming messages and calls into smaller groups.

LiveAgent is an easy winner in the help desk software category.Our team find it easy to use and the mobile app is also useful for dealing with issues on the move. Advantages: Reasonable pricing for when you grow Mobile apps - Android, iOS Highly recommended.

We have been using LiveAgent for a year. We've also been able to set up additional workflows, like allowing our users to email a ticket and have it converted automatically to a ticket and automatic responses. We also recently started using the Customer Portal where you can create your own knowledge base portal for users. The system Is reliable and highly customizable. Support team have responded very promptly and dealt with our issues efficiently. I would highly recommend LiveAgent.

LiveAgent is one of the most user friendly, easy to use helpdesk ticketing systems we've ever used. It was really easy to start using and the price was right. Once we started using it, we were hooked! Their support during the setup process was quick and helpful. I definitely recommend it!

We researched quite a few solutions on the web, but finally decided to try LiveAgent after signing up for their free trial to perform an proof of concept. Our team was instantly up and running, the learning curve is minimal and it really helps our distributed team connect with customers and provide 24x7 support while maintaining all communications centrally so any resource can continue supporting from anywhere in the world. I recommend this great app!