Kaylee C.
I placed a pre-order 3/5 and was told…
I placed a pre-order 3/5 and was told it was would be dispatched 4/7-4/14, customer service responses have only been AI-generated with no actual updates. I need a response or a refund. Trying to get our son used to a toddler bed before our newborn arrives in June. Very disappointing.
Response from Little LifelyMay 1, 2026
Hi Kaylee, we completely understand why this feels so disappointing, especially when you’re trying to help your son transition before your newborn arrives in June. That timing matters, and you shouldn’t have had to keep chasing for a clear update. We also hear you on the responses, feeling impersonal. That’s not the experience we want any parent to have with us. Please DM us your order number and email address, and we’ll look into this urgently so we can give you a clear answer and help with the best next step,