Little LifelyReviews of littlelifely.com

Response from Little LifelyOct 18, 2026

Hi Frances, We sincerely apologize for the mattress sizing issue and the delay in responding to your concerns. We understand your frustration and disappointment, especially after waiting so long for a resolution. Your feedback is important to us and will help us improve our products and customer service. Thank you for bringing this to our attention. 💛

Response from Little LifelyOct 15, 2026

Hi O OC, Thank you for sharing your feedback. We sincerely apologize for your disappointment with the mattress and for not receiving a response from our customer service team. We understand how frustrating this experience must have been, and this is certainly not the level of service we aim to provide. Your feedback will be taken into consideration as we work toward future improvements to both our products and customer support. Thank you for your patience, and we’re sorry we fell short of your expectations.

Response from Little LifelyOct 3, 2026

Hi Julienne, We’re really sorry to hear about your experience. We completely understand how frustrating it must be to have your mattress arrive later than expected and then feel that the product received wasn’t what you were expecting. We also apologise that you’ve been left waiting for a response from our customer support team. That’s not the level of service we aim to provide. We’d really like the opportunity to look into this properly and make things right for you. Please send us a direct message with your order details so our team can locate your order and assist you as quickly as possible. Thank you for bringing this to our attention. ❤️

Response from Little LifelySep 29, 2026

Hi Foley, We’re very sorry to hear that you’ve experienced ongoing issues with the mattress, especially after we sent a replacement. We completely understand how frustrating it must be to still have concerns after waiting for the mattress to fully expand. This certainly isn’t the experience we want for our customers, and we appreciate you taking the time to share your feedback. We’d like the opportunity to look into this further and find a suitable resolution for you. Please reach out to our customer service team with your order details so we can review what’s happened and assist you directly. Thank you for bringing this to our attention, and we’re sorry again for the frustration caused.

Response from Little LifelySep 9, 2026

Hi Melissa, We’re truly sorry for the frustration and stress this situation has caused, especially given your family’s circumstances. We completely understand how disappointing it is to receive an incomplete order and then have to repeatedly chase for an update. Your feedback has been forwarded to our team so we can review what went wrong and improve our communication and fulfilment processes moving forward. We sincerely apologize for letting you down and appreciate you bringing this to our attention.

Response from Little LifelyJul 13, 2026

That doesn't sound right at all, especially after spending so much time trying to get it on. 💛 Could you send us your order number? We'll look into it and help get this sorted for you.

Response from Little LifelyJun 4, 2026

Thank you for taking the time to share your feedback with us. I’m truly sorry that your experience with Lifely unfolded this way. I can understand how disappointing and frustrating it must have felt to wait through delays, receive an incomplete delivery, and then go through a longer resolution process than expected. I also want to acknowledge your feedback around communication. We always aim to be helpful, responsive, and clear, and in this case, we recognise that we did not meet the standard we hold ourselves to. To clarify, your refund has now been processed in full. While we were not able to deliver the complete outcome you had originally hoped for, we did make sure the refund was completed once it became clear that we could not resolve the matter in a way that felt right for you. Please know that your feedback has been shared with our management and operations teams. We are taking it seriously and using it as part of our ongoing work to improve our fulfilment process and customer experience. Again, I’m sincerely sorry for the inconvenience and frustration this has caused. We appreciate you giving us the opportunity to listen, and we wish you and your family all the very best moving forward. Kind regards, The Lifely Team

Response from Little LifelyJun 2, 2026

Thank you for sharing your feedback, and we sincerely apologise for the frustration and disappointment this experience has caused. We would like to provide some context regarding your order. Your purchase forms part of our very first shipment batch into the UK market. As part of launching in a new region, we have had to complete a number of compliance, customs, and regulatory requirements to ensure that all products meet UK standards and can be legally imported and delivered to customers. Unfortunately, these processes have taken significantly longer than originally anticipated, resulting in delays beyond the timelines we initially communicated. We completely understand that the lack of certainty around delivery dates has been frustrating. This is not the experience we want for our customers, and we take responsibility for not setting clearer expectations throughout the process. Based on the latest updates available to us, the current estimated arrival date for your order is 27 July. We appreciate that this is later than expected and understand if this timeline no longer works for you. Please know that we are a legitimate business and remain committed to either delivering your order or assisting with alternative options should you wish to discuss them with our Customer Experience team. We appreciate your patience as we navigate our first UK launch and apologise again for the inconvenience caused. Kind regards, The Little Lifely Team