LiteratiReviews of literati.com

Had membership for 2hrs decided its not for us they refused to refund membership cost...disappointed and robbery.

After reading some of the review comments right after I signed up for subscription, i decided to cancel the account. It was less than an hour between the signup and the cancellation but they said the first order is already placed so that I cannot cancel the first shipment. When i looked at my account detail, the first order will be shipped within 2 weeks, so I would think they have not started assembling anything yet, again its less than an hour ago when I ordered. I am not happy about this at all, never try something like this again.

THEY ARE THIEVES!!!! I Emailed and got a response to cancel my subscription even though I cancelled it myself online i wnted to make sure it was really cancelled. The rep confirmed and I saw money taken out my account again. DO NOT TRUST THIS COMPANY THEY ARE A SCAM!!!!!

Such a scam ! They make it seem like you get five books a month for 9.99 then they bill you an extra hundred for the books! Don’t do it !

Thought it was a good idea seemed pretty straightforward and looked forward to expanding my daughter's home library. Pay to have books shipped to you and only pay for the ones you want to keep and send the rest back, simple. Unfortunately, was nothing of the sort. Ordered our first box after almost 2 weeks waiting and not having any updates on the package after a couple days I cancelled it was clear we were not getting this package at this point. I started looking up reviews most of them were glowing on Facebook until I realized they don't allow you to post a review. (Red Flag one.) Started looking around Google and REALLY had to look for anything negative at all and dig pretty deep. (Red Flag two.) Of the negative reviews on Facebook people had the same issue I had not getting their packages and being over charged for the books they didn't want after sending them back or not ever recieveing them (which REALLY concerned me). When cancelling you have to talk to a service rep. Where they try to upsell you and give you reasons to stay and after the first attempt I thought I was clear I wanted the service cancelled. Nope. Took me threatening to report to Better business to cancel the service during a second attempt and even while I was giving them feedback where they could see I was typing they cut me off and ended communications after ASKING ME FOR FEEDBACK! They couldn't tell me where my package was just that it was in transit. I asked for a refund. Nothing. Their excuse was that the postal service was slow and under staffed but I've made countless orders from other small businesses and they would tell me upfront if they've had postal issues and could at least track down the order for me or tell me what was going on. Smaller businesses even insure your package for a bit extra to make sure it's going to get to you and for almost $10 I would assume a well advertised business like Literati would do so as well as a standard. (Like Amazon.) I was wrong. For a small business that can afford a customer service representative team, advertisements on multiple social media websites they can't at the very least make sure you get your packages or at the very least not over charged you for the books you don't want and had already sent back. They did assure me that I would have a week to send back the books I received after actually recieveing my package but given that it has taken almost 2 weeks to even get my box why would I feel comfortable at all sending them back just to be charged if they don't receive the books back within a week? You are doomed for failure at the start and they really set you up for it too. There are plenty reviews I found of people sending back books they didn't want and were charged anyway and went to refund their purchases after the fact only to be denied the refund. Very sketchy, frankly, I feel dumb falling for it and I will just be visiting the book store every weekend.

I've called and emailed multiple times to cancel my subscription but they keep "misunderstanding" what I want and only turned off the auto-renew for the subscription. They are crooks!

We started the Literati subscription in June. The box arrived within the month of June, we kept 1 book out of bunch, only to find out later that it's 40% more expensive than if we just bought it off Amazon. That's fine. Came July, they took payment for July but nothing was delivered. I reached out to them on 7/31 since that's literally the last day of July and I've received nothing. The customer service argued with me extensively over an email thread, claiming this is normal (to take payment and not deliver), eventually I had to lodge a complaint with the Business Bureau before Literati came back and refunded my July payment. They eventually ship me my July box in August first week. Now come August, today is 8/31, again, no box in sight. This is the 2nd consecutive month that this has happened and despite their customer service claiming that the July episode was an one off. Very unreliable service, bad customer service and the prices of the book isn't always cheaper. So please do your homework and check up the prices before you decide to get a book from them

Ripoff. Just be sure you understand that it’s a ONE YEAR commitment. No refunds. Period.