liquorstars.comReviews of liquorstars.com

Liquorstars.com is a rip off and scam. Ordered two bottles of Blantons on June 8th which were advertised as in stock and its now July 28th and still have not received them. I've emailed their customer service several times with no response and have also called several times only to get a message that says their customer service reps are not available. They charged me for the bottles and stole my money. I would highly recommend never buying anything from Liquorstars.com

Stay away from this vendor. They do not respond to communication. I am now filing a dispute with my credit card bank. You have been warned.

I wish I could give them zero stars. I placed an order for over $400, and unlike most other online merchants, they charged my credit card immediately instead of when they ship. Ten days after ordering, the order status still showed "Unfulfilled". I asked for a status update, and the response I received was "We will forward tracking shortly." After another five days passed, the order still showing "Unfulfilled", I asked for my order to be cancelled and refunded, only to be informed I would be charged a 15% cancellation fee. EVERY item I ordered stated "IN STOCK" on their website, so why are they unable to fill an order in less than two weeks? I suspect the "IN STOCK" was FALSE ADVERTISING. I cannot recommend strongly enough to NEVER do business with this company, and I am wondering how much of their revenue comes from cancellation fees.

The first time I used this company everything went great! The second time I used this company for a second order totaling over $400+ they charged my credit card on July 10th -- but I NEVER received a confirmation email, nor delivery/tracking information. After NUMEROUS attempts of trying to reach out for clarification on this second order -- for over 4 days -- this company has apparently "ghosted me!??!" I have also made several request on THEIR "contact us" page without a single follow-up over the past 4 days! When you attempt to telephone the business directly, during the hours that they state on their recorded line -- ("12:15 pm until 5:00 pm" West Coast Time) THEY NEVER ANSWER!! Finally today, after I sent what would be my LAST email and file my dispute/refund with my CC folks, I received my very FIRST response in 4 days, (which by the way was alarmingly threatening) telling me that I was being "fraudulent." This total LACK of any kind of professional customer service is mind boggling! All they had to do to salvage this purchase and retain me as a customer was to provide professional customer service and CALL me as I had requested to confirm and/or straighten ANY issue out regarding this order. They REFUSED all attempted contacts to do so!! I do NOT beg any business to take my money! However, I'm totally confused as to how and why they handled this second order. I must say moving forward -- DO NOT USE THIS COMPANY!

Stay away from Liquor Stars.com. They billed my card immediately and shipped a partial 2weeks later. After a dozen tries of emailing and calling them, I finally had to get my credit card company to get my refund. Total scam. Take the time to read the reviews. They are pretty consistent in charging your card and not sending the shipment.

I ordered two bottles of Blanton’s June 30, paid for both, supposed to receive sun 1-3 business days. Today is July 12, no Blantons received, customer service doesn’t answer via phone or email. Customer service hours are 12:15-5 PST?? Sounds like a fake website and company to me

Even with the horrible reviews decided to give them a try. Was going great until a package got lost in the mail and they refused to cover it even tho there’s shipping insurance. So expensive bottle lost and no reimbursement! Then just months of arguing about it. Terrible terrible outcome. Avoid!

I placed an order for five bottles from LiquorStars.com on May 30. I received two bottles on June 6, a third on June 9, and contacted the seller on June 11 about the missing two. They responded and said they would ship them. On June 18, I received a fourth bottle—but the fifth was missing from the box. The shipment weighed only 4 lbs, far less than two bottles they stated were in the shipment. I’ve contacted them multiple times since then with no reply. As of now (June 24), I still have not received the final bottle or a refund for the almost $600.00 they owe me. Buyers beware of buying from them, especially for high-end purchases! This company has poor follow-through and even worse customer service. No one answers their phone calls and their chat does not work. If they make a mistake, you're likely to be ignored. I’d strongly advise against ordering from LiquorStars.com.