liquorstars.comReviews of liquorstars.com

Ordered on April 17th and still hasnt shipped my order. Spent over 1k. Messaged them multiple times on their website and they promised delivery and still never received anything and now they wont respond. Tried calling and their number doesn't work. They randomly text me on mothers day offering me a full pappy line up.. I told them I wasnt interested in buying anything else until my my current order delivered. They told me they would ship out the next day and then the follow day when I messaged them they said they didn't know who I was or my order number. I sent screen shots of our conversation and they stopped responding again... This company is a scam and I will be contacting my back to start a charge back. I would steer clear..

Placed order and paid two months ago-no delivery yet. There system says on March 8th-being packaged for shipment... they do not answer the phone during posted hours 12:15-5pm pst. Chat worthless. Their website says the product I ordered is IN STOCK.

It's a scam don't use site.

I did get the bottle of alcohol I had ordered in a decent amount of time (in just under 2 weeks), but I had to threaten them to get some of my money back. Had to threaten to make a charge back with my bank because the glasses I bought along with my bottle didn’t get shipped and they said they had. Only had one tracking number and one box only large enough for the bottle itself. The bottle was packed nicely and came in without issue. The number they give out will never work and is never going to go thru even during the times it says they are there. If you have issues threaten to do a chargeback on your card. Seen another review how someone said the same thing. They hate it and will give you your money back quickly. I would never buy from them ever again. I’m usually better at looking up reviews before I buy from a random company I have not bought from before and for some reason I didn’t this time. You live and learn. Should have my money back within the next 10 days.

Out of $800 for a bottle i purchased and never received. The bourbon was shipped weeks late and I was out of town at the time. I placed delivery on hold with UPS for new delivery date but they ended up shipping it back to Liquor Stars. I called but could never get through. Always got a recording even during their so called business hours. Texted. Chatted. Multiple e mails. I also paid $33 for shipping protection. What a joke. They responded to 1 e mail saying they would ship it back to me but they never did. They just kept my $800. Horrible company. No customer service. Do not do business with them.

Horrible experiences. Scammer. Beware!!!

These guys are terrible. They offer up reproductions as originals and then claim they told you that. They forget everything is via text and email. Buyer beware for sure. I have received some products from them but I have to chase them every single time. They promise it will be out the door the next day. One purchase took months and only after I texted and email'd constantly. They should be prosecuted for mail and wire fraud. I'm definitely filing a complaint with my state AG and may take a trip to CA to pay a visit.

Customer service must improve. Very difficult to get a hold of their customer service support team. It is important to make consumers feel confident when making purchases online, and lack of response makes you lose that confidence. I have placed several orders and been told that my orders would ship within the next day or two. Weeks would pass without an update and finally someone replied stating the order would ship the next day. I eventually received the order weeks later but did not appreciate the lack of transparency. My most recent experience was an order placed in error by clicking “order” rather than the promo code, as they were offering a free shipping deal. I emailed them immediately since they hardly answer phone calls, and asked if they could kindly either cancel my order or allow me to enter the promo code. While all of my previous orders shipped many weeks later, this order was shipped the very next day and they said they could not cancel it. I have placed orders with other online stores and have had to cancel some of them. Those requests were granted without question, even though some of them had non-cancellable policies. I enjoy collecting fine bottles and would have continued giving them my business, but I found them to be unreasonable and unprofessional. One individual even replied with rude and sarcastic comments after my request to cancel. Therefore, I would not feel confident spending my time and money with them unless their business culture changes.