lipomarts.comReviews of lipomarts.com

Response from lipomarts.comAug 6, 2024

Thank you so much for your kind help. We're so sorry for all inconvenience you had. We will accept to solve the problem if we have any flaws in size, color, or style. In this case, the item is described as the product image, so our policy doesn't allow us to offer a return/refund. Please kindly check the link below: https://lipomarts.com/return-refund-policy/ After we looked into this issue, we found that your received item accurately described its image on our site. Moreover, we find that your jersey doesn't have any errors so our policy doesn't allow us to return or exchange another jersey. To solve this issue, please accept our apology with our coupon 10% discount on the next order. We appreciate your kind understanding. Linda

Response from lipomarts.comAug 6, 2024

First, we are so sorry for all inconveniences you had. Please allow us to explain the size to help you avoid misunderstanding. - We received your order with Gender Women- Size XL - The invoice shows that you placed Gender Women, instead of Gender Men. If it had been Youth, the size would have been showing Women XL, not Men XL as the invoice - We always process items based on gender and size, not title name as you mentioned. If the measurement does not match the standard size chart, please take photos of the SIZE LABEL and the LENGTH & CHEST (armpit to armpit) of the item you received. Overdue, we have no received the correct photos as per our instructions so we can't support this case for you. Hope that you're sympathetic for us! Linda

Response from lipomarts.comAug 6, 2024

We are so sorry about the inconvenience you faced. We understand your feelings but we need proof to check with our factory. Our policy is to offer a 100% return/exchange/refund if we have any flaws in the size, color, or style of the jersey. You can check more details via this link: https://lipomarts.com/return-refund-policy/ Due to the number of orders, we can't rely on your words to solve the problem. We hope that you will join hands to solve this issue softly by taking photos of the SIZE LABEL and the LENGTH & CHEST (armpit to armpit) of the item you received. We will check your problems when receiving the photos. Overdue, we have no received the correct photos as per our instructions so we can't support this case for you. Hope that you're sympathetic for us! Linda

Response from lipomarts.comAug 6, 2024

We are sorry to hear that the 2 hoodies we sent you were not the correct size and color you ordered. We fully understand your frustration about this issue and we would like to resolve this issue for you by kindly offering to reship the 2 items to you and apply a 15% discount code for your next orders. However, as you requested a refund, we have agreed to your request. We are informing you of the system issue with the refund and have provided instructions on how to help you receive your refund. Please follow our instructions in the email to receive your money.

Response from lipomarts.comAug 6, 2024

First, we want to extend our sincere apologies for all inconvenience with our customer service agent. Our policy is to offer a 100% return / exchange / refund if we have any flaws in the size, color, or style of the jersey lasts 30 days. You can check more details via this link: https://lipomarts.com/return-refund-policy/ If the measurement does not match the standard size chart, please take photos of the SIZE LABEL and the LENGTH & CHEST (armpit to armpit) of the item you received We sent this instruction to your email addresss but overdue we have not received the correct photo so we can't support this case for you. Hope that you're sympathetic with us! To show our sincerity, we offer you 10% OFF for the next orders. We do hope to be able to partially compensate for your disappointment this time when ordering at the store. Linda

Response from lipomarts.comAug 6, 2024

Thank you so much for your kind help on order. We're so sorry for all the inconvenience you had. We will accept to solve the problem if we have any flaws in size, color, or style. Please kindly check the link below: https://lipomarts.com/return-refund-policy/ Actually, the hoodie is not 100% cotton, it is mixed between cotton and polyester. In this case, we checked and realized that the item is described as the product image and no errors on the shirt, so our policy doesn't allow us to offer a return/refund. To make it up to you, please enjoy 15% OFF for your next orders as a gesture of goodwill. Hope you sympathize and understand us. Anything else you need, please kindly let us know. Kind regards, Linda

Response from lipomarts.comAug 6, 2024

Hi. Thanks so much for sharing your experience with us. We hope you feel comfortable sharing your experience with us. Your feedback is greatly appreciated because it will determine what feature we need to add and improve our service. To show our appreciation, we offer you 10% OFF for the next orders. We would love to have you. Linda

Response from lipomarts.comAug 6, 2024

Thank you so much for reaching out. We know that our service is not for everyone. But we have many orders and customers every day, we hope you will not worry about our products. Due to increased orders this month, the delay may be an incident that we don't want to happen. Many customers forgot to remove the bad reviews about shipping time after receiving items. We hope you will not worry about that because we have received many orders every day. Can you send us order ID which you used place order on our site to help us support order status as quickly as possible? Kind regards, Linda