Lion Brand YarnReviews of lionbrand.com

Cannot get pattern to download which was the entire reason for buying the kit. When I tried to do it I discovered I would have to purchase a subscription to office 365 or Dropbox, none of which I want to do. Will be returning.

Purchased a kit and ran out of yarn. Now what do I do? No yarn for trim.

They managed to screw up the delivery address and although I contacted them right away(2-3 minutes). They said they had no way to change it or remedy it. The order was delivered to the wrong address and caused me a big headache trying to get it. I will never order from this company again.

This company does not even deserve 1 star. They are very dishonest. The only reason they are in business is because they are sold in stores. The customer service is horrible and unapologetic. I bought two "kits" both stating under the description they came with videos, there were 100 percent no videos and the designers had the patterns for free on their website so basically they charged me a 121 dollars for 8 skeins, nothing else. I asked to make a return and they refused to send a return label and it took multiple emails for me to get the return address. I included the original invoice and a note and now they are saying I needed to include their return slip. I am not able to review their website because new reviews are not allowed. It keeps saying I need to purchase the listing. This is a very dishonest company. I wish I would have seen this Trustpilot page before making a purchase. I feel deceived and tricked into buying from them. I see why 59% of the reviews on this page are bad reviews. Not at all what they show on their website. The return is sent, I guess will have to contact Citi Bank to get a refund if they refuse to process a refund.

According to the ad purchase 5 skeins for 12.00 and the reduction would come off at the checkout. Unfortunately it did not I contacted them immediately but they did not reply until the sale was over 24 hours later apologized to say the sale was over. They did nothing to resolve the issue. I feel they did nothing to assist me and I explained I would never purchase from them again. It hard to enjoy a yarn when you've had a bad experience

I ordered 78 euros worth of yarn to my country, excluding the delivery of 23e and customs fee of 20e. Well, my package was switched with a woman from Canada's and I received the wrong goods. After weeks of trying to contact customer service, with very long detailed emails including images, they got back to me and only refunded me the cost of the yarn and not the delivery or customs fee. Even the delivery would have been reasonable as this is an error on their end. Anyway, I am out 43 euros with a lot of yarn that is nice but I don't have any use for, and in order to complete my project I'll have to continue ordering from a 3rd party seller because Lion Brand are not trustworthy to buy from directly, though I thought buying in bulk from them would somehow save me money in the long run clearly I was mistaken

What a company!! Rubbish! Customer service absolutely non existent. No common sense, no willingness to co-operate with customers. Unwilling to cancel my £100 order when they told me it was going to be delayed. Said I could only send it back - to the US right, expensive. I wanted to cancel as soon as they let me know it was going to be delayed - they said they couldn't cancel after 30 minutes of the order, even though it was not yet due to be shipped!!!! Ridiculous, they are dreadful at customer service. When I complained, the reply didn't address my complaint and signed off "Happy Crafting". What a dreadful way to dismiss a customer. I will never, ever deal with this company again.

0 stars if I could! I ordered 12 balls of wool and paid about £35 in postage, I was happy with this until about 2 weeks later I got an email to say I was being refunded for 10 of the 12 balls. I’m still being charged about £25 in postage and cannot do the project I wanted with just 2 balls so asked the company to cancel the order but apparently that’s only an option within the first 30mins after you place an order. Okay for Lion Brand to cancel on you though?! Absolutely shocking customer service. Their advice was to refuse the parcel and once it was returned I would be refunded for the remaining 2 balls, postage in non refundable. Avoid this company like the plague!