Lion Brand YarnReviews of lionbrand.com

I received the wrong order: 2 skeins of multicolor instead of the 23 skeins of different solid colors I ordered. I have emailed multiple times looking for a refund with only a “we are super busy and will get to you eventually” boilerplate reply. After 2 1/2 weeks of near silence, I filed a dispute with my CC company and am waiting for a resolution.

I received someone else’s order and it took me well over a week to get ahold of someone at Lion to address it. That was two weeks ago and I have yet to receive any confirmation that it has been corrected. That’s almost $100 that I’ve lost and am yet to recoup.

Placed my order 2.5 weeks ago. I was charged and received a confirmation email. My order hasn't shipped and I have not been able to get in contact with anyone at the company. I've sent several emails, called a few times, left a couple of voicemails, etc. No one answers, responds, returns the call. It's been over a week since I've tried to get in touch with them. I finally took to Instagram but they are ignoring my DMs, so I started commenting on their posts since they are still posting daily there. I saw another customer doing the same for the same reason. They are deleting both mine and the other customer's comments.

I placed an order on jan 11th, it is now jan 27th and my order has not shipped and I cannot get any response from the company about why, or a refund. They do not reply to emails, they have a horrible AI chat bot who is useless, and calling from the uk is impossible as you can't speak to anyone. Very disappointing customer service.

Order was never fulfilled. They only send automation email responses and do not return phone calls. Will dispute the charge with my credit card.

Be cautious when ordering from Lion Brand. I was charged immediately but the order has not been processed or shipped. It is almost impossible to contact them. Replies are automated emails. After 8 days, I attempted to cancel the order. Only received the automated reply that the window to cancel is closed. Can't find out anything else and get no response to my inquiries. I have filed a dispute with my credit card company.

I received the wrong order. When I contacted them they said they would send me out a replacement however it’s been it’s been 18 days and my order has not shipped.

I ordered from Lion brand in November. Received a tracking number which goes to fedex but when I go to track it tells me they have not received the package. Emails to customer service ignored, messages on social media ignored. Clearly a scamming company who cannot be trusted.