Lion Brand YarnReviews of lionbrand.com

I ordered and paid £45 for a crochet kit nearly a month ago, and still not shipped. I received an email 2 weeks ago informing there was a shipping delay, but no update since . I contacted asking for update or a refund- which they have refused. Terrible customer service.

Terrible Customer Service and Order Delays I've bought from Lion Brand in the past and never experienced this low level of service. I placed a couple of different orders over 2 weeks ago (writing this on 2-8-25). The orders still show "unfulfilled" meaning they haven't even started pulling the orders together. I put in a ticket to cancel these orders as I'm moving and may not even be at this address if they ever decide to ship them. Customer service wasn't much help...she was nice but said she was the 'only one there' and clearly overwhelmed. She said I'd need to accept the order and return it at my expense. That won't happen, as again, I probably won't be here...they haven't even pulled my order. I won't be shopping at Lion again until they vastly improve their operations.

Haven't received package after 5 weeks. Contacted support and all I got back was a default/generated message telling me to wait longer.

I placed an order in January for yarn and still have had no direct communication from the company as to any reason for the delay or what is going on. I went to the website and confirmed my order was still unfulfilled yesterday and called. After about 20 minutes on hold I finally spoke with someone that told me inclement weather is the reason they can't even be bothered to box up an order much less ship it. After speaking with them yesterday and being assured my order would be prepared and shipped out either yesterday or today I still see my order sitting unfulfilled and the date I placed my order has even been changed, however I have the correct date in email of when I placed the order. What kind of shady business is that and where is my order?

Poor customer service and delivery system by Lion Brand. After submitting an online order no ETA was provided one week later. Per customer service they had weather challenges in Georgia which I understood. After another week and no response I emailed the company to cancel the order. Still no response several days later followed by 2 vm. Finally was able to speak with a real representative who said the order was dispatched yesterday. The whole experience is disappointing. The company’s head office needs to investigate the challenges they have particularly staffing and tech systems otherwise customers will go elsewhere. I will not order from this company again. I will purchase in store.

My order was missing one skein of yarn (as well as multiple skeins that were refunded due to incorrect website information and availability). I reached out via email about the missing skein and received an automated reply that they were experiencing a large volume of emails and would respond as soon as they could. Several days later I received a “DO NOT REPLY” email stating a representative had already sent a ticketed response (that I never received) and to reply to that ticket or else the issue would be closed. I replied stating I did not receive the representative’s email to no response. I followed up with the original support email several times after that, again, with no response. My missing skein of yarn is still missing at the point of writing this review, which was prompted by their request for review of my purchase.

Placed an order 2.5 weeks ago. Has not shipped. No response from customer service. I'm new to crochet and forsee myself ordering loads in the future, but not from this company again. What an poor way to do business.

Exactly the same as everyone else. Really wish i had checked here first. I would never have ordered from them. I will take it up with my credit card company as this really looks like fraud. Has anyone actually got the yarn or their money back?