Lion Brand YarnReviews of lionbrand.com

Well the yarn is pretty but one of the skeins has knots so IYKYK, they took about 2 weeks just to send the product and the shipping wasn’t free, I paid for it, I placed my order May 30 and my yarn arrived around Jun 18. I’m now extremely late on a project that was supposed to be done a few weeks ago. So I would not recommend the shopping experience to anyone. And to add, the knots on the yarn were the cherry on top. A no no for me. And I can’t put the one star review this is weird the page just doesn’t allow me and it resets to 2 stars. But I give them one.

On the 12th of April, I placed my first order with you. I paid for economy shipping, which was advertise as taking 3-9 business days. I am not very happy with the service I received. First, according to the emails and tracking reports that I have, it took Lion Brand 3 business days to pack my order. For a single skein of yarn, that seems excessive. I finally got a tracking report that said that USPS had received notification that a shipping label had been created. Then, according to the tracking information, USPS didn't receive that package for another several days. That also seems excessive. I realize that some of that delay could be on the part of USPS. Regardless who was at fault, that is inexcusable. If it is fully or partially the fault of USPS, Lion Brand should find another shipper. (BTW, I suspect the fault is Lion Brand's, because I buy from several companies which use USPS, and I've never seen that sort of delay.) My order finally arrived on the tenth business day, one day after the advertised delivery window. I will likely order one more time from you. But, if I encounter the same disregard for good customer service, it will be the last time.

Ordered a kit, changing a color to "Iris" described as "dusty purple." The yarn color Iris does not even imply purple - it's a pure grey. . . . . . Would think if called Iris and described as dusty purple it would have some purple hue in it - but no. I asked for a refund to ship the kit back since the color was NOT as described at all - e-mailed "Claire" who refused, and when asked to reconsider, never responded at all. By the way, try to find the phone number on their web site - it is hidden only to be found when jumping through numerous hoops - it is 877-412-9772. TERRIBLE customer service - last order to Lion Brand - will stick with Amazon, Walmart and others if I need Lion yarn. Buyer beware of the web Lion Brand yarn orders. . . . .

Very poor ability to download the pattern. Was not told ahead of time it was a down load! The size of the words was not adjustable. For someone with poor visibility it is awful. Very poor of the co to not tell the buyers it is a download! I wouldn’t have bought it if it stated only for download.

I ordered everything color of the yarn but in wrong size. Returned the yarn for smaller size, was notified of cost difference but nothing since; no package, no word….

I placed an order on January 1. I received a package that was not what I had ordered on January 15, so I reached out to the company. On January 19 they replied, asking if I wanted a refund or a reshipment. I requested a reshipment. I heard nothing back. I sent the request again on February 3. Still no response from them. Finally I requested on February 23 to receive a refund. It is February 28, and I don't think I'm actually going to hear from them - either to receive the items I ordered or to be refunded my $60. I like some of their products, but I will never buy through their website again.

If you like Lion Brand yarn? DO NOT order it directly from them!! Use another vendor like Crochet.com, Love Crafts or Mary Maxim. I am STILL waiting for a kit I ordered at the end of January, and it’s almost March! One of the times I followed up, customer service email said “oh it’s on its way to you!” They did provide a tracking number, but when I checked the number it showed that the label was only *created*, NOT shipped! The kit finally left their facility a week later. PO says it’s due today but at 8pm it’s still not on the delivery truck and doesn’t even appear to be in my STATE yet. Never again will I order from them! Ughhh

Please do not buy anything from this company. They are terrible! Zero customer service when they send the wrong item. They have no care in the world and never would send my items even though I tried to call ( no real number) and emailed them repeatedly. What a joke. I had to go to my CC company and dispute the charge