Lion Brand YarnReviews of lionbrand.com

I suspect it has to do with the fact that this colorway keeps selling out and they’re trying to reproduce it so quickly that the quality is being sacrificed. I’ve had to frog hundreds of stitches and rewind a second cake to get the colors right because the yarn turned thin and hard and I thought it would sort itself out so kept crocheting. It made my afghan flimsy and “hard” and clearly those rows had thinner yarn than the first cake, which was perfect. Now my second replacement cake is starting to do the same thing. A gift that should have been completed is still not completed because I’m frogging again and had to order more Meowth colorway Bonus Cakes and wait for shipping. I’ve never had an issue like this with Lion Brand. They’ve been a solid yarn for me to use for decades. This was so disappointing and I can’t have been the only one.

Yarn wasn't good quality

I haven’t been disappointed with the yarn. However, had the experience of feeling “had” by their customer services and promotions. I was charged for an $8. Item when it was supposed to be free with my order and I entered the promotion code. The phone message said to email them right away to cancel the order or change it. By the time I received a response it was past their deadline, they offered to honor it if I purchased the required amount again, I did, because I had a project I was working on anyway. Spent the required amount but used another promotion. Told they wouldn’t refund the $8. Because I used another promotion. This wasn’t explained before. It was only $8. I like to think customers are worth more than $8. Could have been a very simple correction. After previously spending hundreds on their products, I stopped purchasing from them and haven’t missed it.

I have not received my items after over three month and they don't answer my mail about it. I think that is bad manners!