Lion Brand YarnReviews of lionbrand.com

I want to be able to love this company! Great product and selection! Horrible customer service and getting orders out! Pretty sure they have blanket replies written that are copied and pasted when you reach out. Placed an order 3 weeks ago and can’t give me an answer on status! And of course it’s too late to cancel!

My package from Lion Brand was in a post office in my state for about 2 weeks. The tracking number then disappeared from the USPS website . I had contacted Lion Brand before about this odd delay and they answered me once. But they have not answered my email since. I requested a refund and received no reply. There is no telephone number I could find to contact them and request a refund. They don't answer their support emails. My order was for over $130 . I would like a refund but there's no response from Lion Brand. The package was insured. I've been ordering from Lion Brand for years and never had a problem. Maybe this is one of those companies that you can depend on if everything goes well but they are not good with problems or customer service (in my experience).

Terrible customer service. I tried multiple times to get orders cancelled and they never answered my emails. I just got an email to say they shipped the order anyway.

I have been trying to get a refund for an order I placed in OCTOBER of 2025. It is now the end of January 2026. The problem started when I went to return a color from my order and was never given a return label. The website told me they were processing my return so I figured it would take some time and I was patient with them. A few weeks later I decide to return some other colors and it generated a return label right away! Thats when I realized something was wrong, so I contacted customer service, and they told me I could return the two orders in a single box using the shipping label I did get. I followed their instructions exactly, and tracking confirms the package was delivered to them. I was then given a refund for only one return (the one associated with the label I used) and they are now claiming the second return was “not in the box,” despite both returns being shipped together. If the box was received and one return was processed, then they have the other yarn I returned and are denying the error on their end. Weeks later, I am still missing part of my refund. I have spent hours trying to get this sorted out with them and they are not willing to help in the slightest. They are rude to me, and have never once shown me that they are listening or even care. this experience with them has been a complete nightmare.

More than two weeks passed my order time, the yarns are not even shipped yet. several attempts to contact the customer service, I only receive automated messages. No real person to solve the issue.

I placed my order too quickly and immediately sent an email to customer service asking for assistance. I requested that they please ship my order quickly instead of the 3-9 days indicated AFTER I placed my order. I said in my email that I was willing to pay the extra money to get my order delivered earlier. I wanted the yarn to make a Christmas gift and had calculated that I had enough time if I got the yarn earlier than 9 days. It took eight days for me to get a reply; the reply indicated that my email had been “misdirected” and were just getting it then. The email further went on to ask if my issues had been addressed. I wrote back letting them know that they were not addressed and I was still looking for a positive resolution. I never heard back a single word. My yarn was scheduled to be delivered on 12/12 and was delayed until 12/17 at which point it was too late to complete my project. And, I never heard from their customer service again. I will never buy Lion Brand yarn again and I urge anyone who reads this review to do the same.

On 8/8/25 I purchased 9 balls of Cotton Linen Bamboo and two balls were damaged and unusable. After several emails with support they provided a return label to replace the yarn, I sent the yarn back and then received an email that the return was denied with no explanation. Since that time they've refused to respond to any emails or the three additional support tickets I've submitted. This is the worst customer service I've received from a merchant.

If there’s a no star option that’s what i will give them. The WORST customer service i’ve ever encountered! OMG! I sent numerous emails and NOBODY has the audacity to respond! To top it off there is NO phone number to contact them. Its sad bec the yarn is good quality but the company itself does not even reach a 1 star! Considering how many people uses lion brand yarn, i don’t see why they let customers go through all these hassle and frustration!!! Its not fair! I reached out to all their social media platforn as well. So disappointed and stressful for me. Now, please send me my yarns or give me a refund.