Lion Brand YarnReviews of lionbrand.com

This company is ridiculous. I ordered 6 of the same skeins of yarn that the website claims is in stock. A week later, it still hasn’t shipped. I requested a refund, and somehow they can’t do so. It’s suck in limbo where it can’t be cancelled but also can’t be shipped? Unacceptable.

I absolutely hate this yarn company. I have wasted so much money, time and energy. This brand is always knotted. Tangled, splitting and just plain old annoying. There have been cheaper brands and way more expensive brands that I have loved to work with. I literally just threw away 8 skeins of lion brand yarn. Not because it was old in-fact they were brand new. I am livid about tha decision to throw away, but my peace of mind is more valuable. Never EVER will I purchase anything from this company.

Don’t buy from the website. I ordered a kit, knowing one color wasn’t available. When the package arrived, I didn’t get 3 skeins of red and 2 of beige. They sent me 3 skeins of beige AND overcharged me. I’ll never buy from the company website again.

1/25/26 ordered & paid for 5 skeins, but only received 4 after a considerable wait. Could never speak to a human. Voice mail malfunctions & does not include an applicable scenario. Completed online return/refund forms which did not include an applicable choice. I was only refunded for 4 skeins. (I could not return what I did not receive!) I also paid $6 shipping for mdse that ended up being returned due to Lionbrand's error. This was not refunded either. I sent 2 letters explaining the situation & got NO reply except a refund for only 4 skeins to my method of payment. Their shippers can't count to 5. Voicemail is useless. Customer Service is non-existent. If I could give Lionbrand 0 Stars I would, but that's not an option either. I will NEVER order from Lionbrand again.

I paid for shipping insurance that covers stolen. Stolen packages. The package was stolen 4 minutes after delivery (I have it on video). More than 2 weeks after filing the claim, I have not heard from Lion Brand, nor have they responded to my emails. As a fiber artist and teacher, I have been a customer for at least 15 years, and being treated this way is an extreme disappointment. I will no longer be buying anything from them. This customer service is AWFUL. There is no phone number to call, and dealing with them online means you are working with a AI bot. The bot created a “help ticket” but I’ve heard nothing form 2 weeks. Completely unacceptable.

I placed an order 2weeks ago and still hasn’t been shipped yet. The problem is when I go to their return page they are charging me $42.00 to ship back but I only paid $13.00 shipping originally.

Sent my order to a delivery point. Tracking number states the order has not arrived. Paid for in November 2025. It is now march 2026 and still no goods. Why send on online purchase to a pick up point and not direct to customer? No idea where pick up point is on tracking app. This company must be a scam.

After waiting an extended amount of time to receive an order it came without two skeins of yarn that they have in stock. After sending out multiple emails to customer service they reached out saying I needed to jump through hoops and send my email elsewhere. A paying customer should not be made to do more work when the company is in the wrong. To boot one of the skeins of yarn is twisted in knots halfway through that I have to recut and tie to make it look presentable. Will not be purchasing Lion Brand again.