Lion Brand YarnReviews of lionbrand.com

Very poor customer service. I've been trying to resolve an incorrect refund of items return as its going on 5 business days to date. I created 2 tickets and left several voice messages to customer service - no response from either. I returned unused packages of yarns in their same packaging (in good condition) and was only partially refunded for the items returned. They sent an email marking the items received and to be refunded, yet refunded the incorrect amount. This is my first time ordering and will be my last. I definitely would not recommend.

Ordered a knitting kit. It arrive with 2 skeins of yarn missing. I have sent emails to customer service and left messages on their company support line. No one answers the phone!!! No one responds to your voice messages. Stay away. Terrible customer service!!! Interestingly, shortly after my review was posted. I received an email from Lion Brand stating that my two missing skeins of yarn were being shipped.

I placed an order 3 weeks ago. The order has never shipped. There is no way to contact customer service other than voice mail or email. The company does not respond to either. In essence, the company will take your money and not send the products. Is this not theft?

I placed an order with Lion Brand which apears to have been lost in transit by the courier (Evri). They have completely ignored my multiple emails asking for help tracking the order, or for a refund. The customer service is non-existent and reading the reviews I am not alone in this. No idea if the yarn is any good (since I never received it) but I would urge any fellow knitters to avoid this company like the plague, especially since reading the other reviews shows that I am not alone in this experience.

Shipping is TERRIBLE!!!! I order over 2 weeks ago and customer service said today that it could still be 5-7 business days before it ships!!!! She said they’ve been having trouble for months!!!!! They’re still sending out emails for you to buy from them!!!!! I could get stuff from China faster!!!!!!

I have been waiting for my order since December! There is no phone number available for the public and the email doesn't ever get a response. I have spent a lot of money for wool which never arrived, I feel like it's a scam. They even tried to ask for a review on the wool I never received. Don't trust this brand.