Lion Brand YarnReviews of lionbrand.com

I ordered a crochet kit that came with 7 skeins of one color and the color advertised on their website was not at all like the color I received and when I contacted their customer service all they told me was that I could return it for a refund - except I had to pay for shipping myself which was ridiculous! I simply wanted to exchange the yarn for a different color and their response was that their system can't handle exchanges - it's 2023 that's such a ridiculous response. I was super excited to crochet a blanket this summer and am really disappointed that the company expects me to shell out almost $30 in shipping to get something that actually matches their product description.

I wouldn’t give them any stars if I could :(( I ordered Yarn for about 94 $ and when it at last arrived in Denmark it was sent back from the airport tax…. I tried to reach LB many times, and also contact the postal service, by mail and telephone, but no use.:(( Luckily I paid with PayPal and they took over and LB still didn’t answer. So I got ALL OF MY MONEY BACK.:)) Thank you PayPal. Instead of loosing a lot of money and no Yarn which I had looked forward to. I don’t get it!!?? Isn’t a big firm in USA?

Useless, avoid! My order was apparently dispatched 4 weeks ago but tracking shows that it hasn't yet been received by the carrier. E-mails and Messenger contact is being ignored so have passed to Mastercard.

I ordered 3 skein for a blanket. I received only 2, I noticed and wrote them multiple times. They did not send me the missing skein, which I already paid, and marked my ticket as done. I will never ever ever buy from Lionsbrand, and I warn you: no support, even if THEY did something wrong

I ordered 5 skeins of yarn for a baby blanket. I received them with one skein being damaged due to their very sloppy and improper way of shipping. I returned them with this detailed explanation. "3 skeins were tightly enclosed in an original sealed plastic bag. The other 2 skeins were left in a similar plastic bag which had been largely ripped open, both across the top and down the front - I assume in a very hurried attempt to remove 1 skein from another originally sealed 3 skein bag. Both of these bags of yarn were then placed in a large, very thin plastic bag for mailing in which the 2 loose skeins jostled around in all the extra room causing the paper label to be torn and the yarn to become loose." Before I even opened the bag when it arrived I was shocked at how poorly it was packaged and the contents proved it. I of course returned the order in their original bag feeling that after paying $7.00 for shipping, I shouldn't also have to pay for shipping a damaged returned product! However, I at least expected a full refund for the price of the product itself. Some weeks later I received an email notifying me that they had issued a refund for 3 skeins of yarn - no explanation as to why not all 5. I contacted them by email telling them their refund was unacceptable as I had returned the entire order in the exact condition in which it had been received. I never received a phone call or an email in response until a month later when I received a "DO NOT REPLY" email from them stating that "your ticket was marked as resolved. No further action is required on your part." Yarn may not break like glass, but when a return will only be accepted "in unopened and original packaging" then they should hire, train and pay people to ship their product in a way that it will be received in such condition. They have basically stolen my money and make it very difficult, if not impossible, to contact a real person.

Ordered a large order, never received it but got charged for it. Tried several times to contact them but never got any satisfaction. Will never buy anything from them again!!

Terrible order processing time, no customer service help, extremely frustrating experience. I will never order from them again, and I will NOT be purchasing anymore yarn from this company. Beyond disappointed.

I placed an order for 48 skeins of yarn. Took three weeks to get here but only 12 were shipped. I submitted support tickets 11 times, either they didn't respond or their automated messages said "your shipment was delivered" with a fedex picture of a small box. I would reply and say that box only had 12 in it where are my other 36 skeins? It's now been 3 1/2 months still nothing. I am calling my credit card company to request a refund. Horrible service is too kind for this company. Stay away.