LinsoulReviews of linsoul.com

Wish I'd read these reviews before. Dodgy company the second anything isn't right with an order. Order from them at your own risk. My order was left on my doorstep and then stolen. Sent them proof of this and they tried to give me the runaround saying that it was my problem and to take it up with the police or the delivery company they had sent it through. They were happy to completely ignore the Consumer Rights Act, which states that the retailer is liable until it the recipient is in physical possession of an order, and refused to give a refund or replacement. Thankfully, my credit card company are more than happy to reverse the transaction.

Expérience horrible avec cette société. N'avertit pas que le produit n'est pas en stock sur son site mais après la commande. Le produit est envoyé directement du fabricant (Chine dans mon cas) en sous évaluant la valeur du produit sous pretexte de moins payer de frais de douane et taxes (80 dollars au lieu de 1080 euros). Du coup la douane bloque un long moment et vous finissez par payer les taxes de toute façon. Une fois le produit arrivé, problème, un composant interne siffle (comme un problème de condensateur ou de bobine). Vidéos et description du problème envoyé, échange de mail avec le support pendant des jours qui semble ne pas être à la hauteur pour vendre des produits Hifi de cette nature (préampli à + de 1000 euros). Vous demandez un remboursement total pour mettre fin à cette mauvaise expérience et on vous annonce que le remboursement sera de 75% de la somme ! Moins d'une semaine après réception. J'attends donc que l'on me demande de renvoyer le produit pour inspection/réparation chez le fabricant mais on m'annonce déjà que je serai suceptible de repayer les frais de douane, mais que je ne m'inquiète pas il sous-évalueront à nouveau la valeur du produit pour limiter ces taxes... On croit rêver ! A fuir d'urgence. Update le jour même de la rédaction de cet avis (je ferai la mise à jour à chaque étape) : LINSOUL m'indique :"Nous avons reçu une réponse du fabricant, et ils pensent que le problème pourrait être lié à la carte de contrôle. Serait-il acceptable de vous envoyer une carte de contrôle de remplacement ? Soyez assuré que nous vous fournirons également une vidéo de remplacement détaillée." C'est hallucinant ! Je vais devoir sortir mon fer à souder et faire la réparation moi-même... A suivre.

I bought the Timeless 2 a few months ago from Linsoul, and I’m really satisfied. Their support was helpful, and the delivery from China to France took less than a week — very impressive. The earphones sound amazing and the overall experience was excellent. Highly recommend their service and products!

I ordered two pieces of hi-fi equipment from Linsoul. Even though, the equipment was backordered, Linsoul shipped it in five days, and the shipment and delivery went without a hitch. Thank you.

Removed a 2 Star review. I had some issues with the product, due to fitment issues, as well as sibilance on my unit. I've had issues in the past as well when trying to reach customer service, and they weren't able to help me in the end. Even when they have sales, the cost of their shipping (for me 1 pair of IEM's was $30 to the US), doesn't make it worth it anymore. Sometimes deals can be good enough, but it depends on what shipping would cost you at the time. I have purchased from them in the past and shipping was closer to $10-15, so I'm not sure why it went up so much.

Bought a pair of '7Hz Timeless' headphones and a USB-C to 3.5mm dongle from them. They sound great and everything works wonderfully.

Scammy practices. They are not ashamed to edit the listing, prices, sell you non-existing items and then blame "Look, it is written here". ask for more money, because it was a mistake on the item you've already paid. Instead of returning your money they could offer their useless coupon. Avoid!

Item I ordered from Linsoul got held by customs and the value Linsoul declared was lower than the actual value. Package was hit with a customs fine for under declaring the real value. I asked if Linsoul could comp me for the fine as I was already going to pay for import fees already. Linsoul gaslighted me in trying to make it seem as though the fine was my own fault when it was actually theirs.