Mathias R.
Don't expect your shipping choice to matter
I really liked the item and I got what I paid for and fast tracking information. But I chose to have to come with DHL but I guess UPS was cheaper for them. So it got shipped with ups anyway. I even e-mailed them about it and didn't get a reply
Response from LinsoulJul 2, 2026
Hi there, Thank you for your feedback, and we sincerely apologize for any inconvenience caused. We notice your order is actually shipped from our EU overseas warehouse, so this parcel will be delivered by UPS. We would like to clarify that your chosen shipping method was not overlooked; this is determined by our warehouse delivery rules. In general, if an order is shipped from our China warehouse and DHL is selected, we will strictly follow DHL for shipment. However, please also kindly note that shipments from China may involve additional customs duties and import taxes, and the overall delivery time is usually longer compared to EU warehouse shipments. Therefore, for products that are in stock in our overseas warehouses, we prioritize shipping from the nearest warehouse whenever possible. This allows us to ensure faster delivery, as well as reduce potential customs clearance issues and import tax risks. Regarding your previous email, we did respond on June 11th, but we have recently discovered that our message may have been blocked by the system and did not reach your inbox. We sincerely apologize for this and want to assure you that it was not due to a lack of response on our side. If possible, we kindly suggest contacting us again via a @gmail.com email address, which may help ensure smoother delivery of future communications. Once again, we sincerely apologize for any inconvenience caused, and we truly appreciate your understanding and support. Please feel free to contact us anytime if you need further assistance.