I only read the horrible reviews after ordering my xenns top pros.
After reading them I was extremely scared but everything worked out perfectly :)
AF
Andrei F.
Great experience
Perfect work, delivered in romania from china in just 5 working days with standard shipping! Excellent work with excellent product!
LA
lalaton
bought an xDuoo XA-02 ( defective )
bought an xDuoo XA-02, shipped with defective firmware so it wouldn't work half the time. ( refund policy seems to take 30% of the original price + shipping, so not an option even nor worth it at all. ) not recommended in the slightest.
Response from LinsoulDec 23, 2025
Hi there，
We are very sorry to hear about the issue you have encountered. We understand that the product arrived with a defect.
Could you please contact our after-sales support team via our official support email? At the moment, we are unable to locate any recent after-sales records related to the xDuoo XA-02 under your details, so we are unable to accurately match your case.
According to our policy, within 7 days from the delivery date, if the product is found to be defective and returned to us for inspection, we will provide a full refund once the factory defect is confirmed. After we receive and review the details of your case, we will do our best to assist you further.
Thank you for your understanding, and we look forward to your email so we can help resolve this matter as soon as possible.
NM
Niko M.
poor regulations and product range
I ordered the Aune M1P and the Dunu Falcon Ultra and only received email after one day that the Aune M1P had been discontinued. Coincidentally, the Dunu Falcon Ultra was also discontinued one day later. but the dunu falcon ultra is furthermore at the store avaible at the time where you see this review and i dont know how long more. I did receive a refund, but it was handled very unprofessionally, especially since these products couldn't be delivered, something other stores manage to do. hificat has both products as example and i could ordered them
Response from LinsoulNov 27, 2025
Hi there,
First of all, we would like to extend our sincerest apologies for the unsatisfactory experience you had with this purchase. Your feedback is invaluable for us to improve our service.
Regarding the Aune M1P and the blue version of the Dunu Falcon Ultra you ordered, regrettably, they have indeed been discontinued. Currently, only the Titanium version of the Dunu Falcon Ultra is available in our store.
At the time, we reached out to you immediately to ask if you would like to exchange for this version. However, we understood that you preferred the originally ordered blue version.
As we could not meet your preference, we had no choice but to cancel the order and process a refund.
Since the updates to product information on our website rely on manual operations, we failed to detect and synchronize the discontinued status in a timely manner, which caused inconvenience and misunderstanding. We sincerely apologize again for this.
We completely understand your disappointment and take your concerns very seriously. We are currently optimizing the product information update process to prevent similar situations from happening in the future.
Thank you again for your feedback and understanding. We hope to have the opportunity to provide you with a more satisfying service in the future.
Hope you have a wonderful day!
AU
Allgäu T.
Problem fixed immediately
I had a issue with a cable that I bought from the Linsoul guys.
The guys from Linsoul answered all my questions who I had, helped my out with my issues and fixed it.
The support is very friendly, fast and solvent the problem immediately.
I definitely can recommend buying at the Linsoul shop.
RA
Rachel
Still Waiting....Linsoul 7HZ x Crinacle…
Ordered from Linsoul 7HZ x Crinacle Zero 2 and its been "STUCK" at Hatfield Depot for 2 weeks so far. Depot dont know, Linsoul don't reply to your queries. Its been over a month since I purchased and I can get things from a lot further....a lot quicker! If i EVER recieve these I might change my review depending on the state they arrive and if they work.
Response from LinsoulOct 23, 2025
Hi there,
We are truly sorry that you encountered this issue and for keeping you waiting.
Could you please let us know your order number?
We will check the status for you and provide assistance accordingly.
AN
Antonio N.
Kiwi Ears Headphone ongoing struggle.
Got a Kiwi Ears Headphone in June (Kiwi Ears is one of the 'branches' of Linsoul family). Headphone promised a lot and it was quite expensive (to me) - around 300 pounds on Amazon's market place. When I got the product it came with sound quality issues due to a defective cable (the cable is absolutely awful, thin plastic designed to tear easily, and almost impossible to be replaced without Linsoul's assistance).
I decided to write to them. After a long e-mail exchange (in which I had to 'prove' my issues with photos and videos) they accepted to send me a replacement cable. It took 3 months (!) + a high custom fee (that shouldn't exist) to finally get the parcel - just to discover THEY SENT THE WRONG CABLE!
Overall, it's Cheap Chinese Junk. Quality is horrendous. I can't speak about the sound quality because the cable was not generating the right signal. Customer Service is not very keen to help if you can't 'prove' and will try to gaslight you to accept whatever they want. I am now trying to get a refund... Oh, and the staff working for this company doesn't seem to know its own products (sending a wrong cable model is either sheer incompetence or deliberate bad behaviour).
I don't recommend this company and their products. Be warned!
