Sarah Peterson S.
Shipping estimates are not even close to accurate
Ordered more than 6 weeks ago. They send emails stringing you along and respond with auto replies to questions. It is apparent from the reviews that shipping times listed on their website and the email the send with confirming an order are a joke and they know it but don’t bother to send correct estimates. Can’t comment on the product but would not order again based on the communication and deceptive practices. Edited to add: Recieved my sheets and have been using them for several months. They are indeed much better quality than the other 3 brands I have tried. So I would say worth the wait.
Response from LinotoNov 7, 2024
Hi Sarah, This is Jason from the Linoto workshop. I’m sorry that the production time is a bit longer than we anticipated. Your order is in fact in production and will be ready and shipped within the next 4-5 business days. Our phone number is 8889546686 and you are welcome to call and speak with me any time. We are not in any way trying to mislead you or any customers. The challenges of getting the cloth (most of which is woven in Italy) has been a challenge. The Italian linen is incredible cloth but often, the estimates we receive on when things will be ready are often incorrect as well. We really do appreciate your order and hope you know that we are all working very hard to get things out as quickly as possible without compromising quality. Making bedding is actually very challenging due to the size of all of the items. We also wash everything before it is shipped so you can immediately begin enjoying your sheets rather than having a laundry project. There are few automations in our communications only because the small team of only 6 of us are mostly busy cutting, sewing, washing, packing and pressing. There simply aren’t the resources for constant communication at every step along the production process. We will be sure to follow up by email tracking as soon as your order has been shipped out. Thanks again for your feedback and for being a valued Linoto customer.


