LinotoReviews of linoto.com

I purchased these sheet 4.5 years ago with the understanding that they were "heirloom quality" because of advertising in Wirecutter and their own website. I assumed that meant durability-- what good is an heirloom that's fallen apart? However, these sheets, though thicker than other linen sheet sets, fell apart as you might expect a far cheaper set to do. To make matters worse, when I called to notify them, the person on the phone condescended to explain that sheets wear out like tires. True, but if I purchase a tire rated for 70K and it wears out after 40K of normal driving conditions (despite a higher price tag), I will have reasons to suspect manufacturer defects. Though claiming to be small-batch and concentrated on quality, the company clearly is not invested in durability or in customer concerns. Note: these are not our only sheet set, they are in a rotation with two other sets of sheets, one of which is our winter flannel and therefore is on the bed for about three months of the year. Therefore, though aged 4.5 years, the sheets have not experienced 4.5 years of continuous use. And our washing practices follow recommendations: temperature is warm, soap is moderate.

I am still waiting for an order I placed two months ago. It is absolutely impossible to get a response from the company. While I can understand wait time, I cannot understand this level of poor customer service. I can only hope that I actually receive the order someday. I have not even seen a product--but already I cannot recommend the company. Highly disappointing!

I bought a queen sheet set in August of 2020, and since the world was upside down bc of COVID I forgave the fact that it took SIX MONTHS to get my order, and the only way I got a customer service response was to slide into the Instagram account DMs. I've had these sheets for three years and they're starting to tear apart. These sheets are too expensive to fall apart after three years, particularly since I have taken extremely good care of them. Just heartbreaking...

Ordered a set of sheets back in February that I never saw. Emailed customer support many times and always said my order would be ready soon with zero details. The last time I asked they said my order was "nearly ready" and would ship out within one week. More than that week came and went and the order never shipped. After more than 4 months I finally cancelled. Customer support called me and said my order was ready to ship - magically, after cancelling it's somehow done. I got a bunch of excuses about suppliers in Italy having problems. They wouldn't have thought I'd like to have known these details a few months ago instead of just being told "it will be ready soon!"? At least they processed my refund quickly: only reason for 2 stars instead of 1. I'm extremely disappointed in this abuse of my trust. Should have just bought from somewhere else 4 months ago and maybe I'd have sheets by now. This is no way to run a business.