Benjamin B.
Horrible customer service:
Horrible customer service: On July 13th I called after sending an email regarding my order for a pair of briefs. I wanted to hopefully change sizes. I had initially sent an email asking this question when I first made the order on June 19th, but didn’t hear back. The person on the phone said the size could be changed from and XS to a S. He told me Linoto had emailed me that day, July 13th, saying to expect my order soon. Accepting possible fault I said I must have missed that email. He responded condescendingly, “yeah, well I’m literally looking at the email.” After I got off the phone and looked I realized he was not looking at an email sent to me from Linoto but at the email I had sent Linoto earlier, one of multiple that I didn’t receive any response to. On July 25th, I called for an update since it had been over a month since the initial order and since the person I spoke with on July 13th didn’t seem to understand what updates were actually being sent out or not. I was not upset about things taking longer due to higher demand. Who I spoke with said a pair of soon-to-be-made XS shorts would be mine. In “about another week.” Since I was told on July 13th that the size could be changed from XS to S, I tried to relay that conversation. What was unacceptable was when I tried to do that, I was cut off and continued to be talked over when I said “please let me finish” repeatedly. I was simply trying to relay relevant information to my order, and was denied the opportunity to speak. The person showed no remorse in how he spoke to me, but rather justified just my general experience with how stressed they are. I understand things are stressful and I understand extended times, certainly. I’ve worked jobs where I have to deal with angry customers. It’s not fun! I never expressed any anger or unkindness for delayed production times. What is angering is the way I was talked to and talked over when trying to better understand my purchase and ensure the order update was recorded. That’s what’s unprofessional. That’s why I’ll take my business elsewhere. I’ve been refunded.