LinotoReviews of linoto.com

Ordered a single linen flat sheet on November 27, 2020. No estimated delivery date when I ordered - that seemed weird but I gave them the benefit of the doubt. Credit card was charged right away. I sent them an email to ask what the rough timeline was - are we talking a few weeks or six months? Would be nice to know, because if it's six months, I'll buy another sheet in the meantime. They said "We anticipate your order to be finished and shipped by the end of January." On March 29, 2021, I get a marketing email from them with the headline "It's been a while..." - no kidding. I replied to that email to point out the irony, and then on April 2, received an email saying my order had been shipped. Now it's April 15, and I still don't have it, but maybe soon. Luckily I did buy another sheet in the meanwhile. Long story short, I would recommend sending a donation in the same amount to a charity that supports artisanal sheet makers instead - at least you get a tax receipt.

I wish I had seen these reviews before I ordered from Linoto. My recent experience echos the 2020 reviews, e.g.: -Charged my credit card right away, and that was in late October. The order just shipped (2/26/21). -Two to three calls with CS, similar responses. -Asked to cancel part of my order two weeks ago (pillowcases), but today's shipping order included them. -When I cancelled another part of the order in November 2020, it took 4 weeks and another follow-up call to activate the refund. CS told me "it takes a while to issue a refund". I, too, wanted to support an American business, and I understand that COVID has impacted their supply chain and their timelines. But the way my requests were managed is not acceptable. I'm going to return these.

I waited four months for a duvet cover. The website said the wait time would be four weeks. Each time I contacted them after that they said my item would ship in about two weeks. It ended up taking over four months. And the item they finally sent was the wrong size. Paid almost $300 because I wanted to support American manufacturing, but this business can’t get things right and doesn’t have transparent customer service.

I don't generally leave bad reviews of companies -- most bad experiences I have could easily be one-offs as a result of someone having a bad day or just my own bad luck. Linoto is different, unfortunately. I placed an order in mid-November for some bedding products. Their website listed a 3-4 week lead time. After four weeks had passed with no updates, I e-mailed them. A week later, they replied, saying my order would likely be ready in February. Well, I needed a duvet cover sooner that that -- my cat was pulling threads out of our new comforter. And, frankly, if you've got a three-month lead time, you should say so. It took me two more weeks to get them to acknowledge my cancellation request. They said they'd forward it to the right people. Well, today, about two months after ordering, they called me and left a voicemail saying my order was ready, and asked if I'd consider NOT cancelling. Well, I was busy and missed the call. By the time I called them back, they were out of the office. They have no voicemail. And to top it off, they've now sent me a shipping notification. The icing on the cake? They charged me when I placed the order, so I've had $500 tied up for two months with no product to show. I don't know yet how this story ends, except that I'll get my money back one way or another. Regardless, Linoto's customer service is SHOCKINGLY terrible, and has been consistently terrible throughout this process. Please, do yourself a favor and skip this brand.

Their customer service is non existent. My package was not delivered at my address - instead of helping me investigate, they are indulging in magical thinking. "in our experience the package shows up several days later" or "go to the post office, it's there and they'll give it you". a typical newish dtc brand.. plenty of other options out there at a similar price point that won't make you jump through hoops when a delivery problem happens.

Not worth the money or the wait. I have had my sheets for a year and they are falling apart. I put a review on their site and they deleted it. DO NOT PURCHASE!!!

Ordered a fitted sheet in June and heard nothing for four weeks. Times are weird and I get that there are delays, but this is different because 1) they charge your card IMMEDIATELY and not on shipment, so this charge had already posted to my credit card one full statement ago, and 2) Linoto wouldn't answer my email or ever pick up the phone when I called. Just zero communication. I had to open a credit card dispute to get my money back.

I ordered an XL fitted twin sheet on May 28. Several weeks later, I called to enquire about a shipping date. They said it'd be another couple of weeks due to COVID-19. I understand that. I called again at the beginning of July when they said they would be starting on it soon. I called a couple weeks later, and it was exactly the same story. I suggested I cancel it since they admitted they hadn't started working on the order yet, but they said I couldn't since it had already been started! Huh? Previous sentence was it hadn't been started! It is now August 6th and still no update! I certainly understand delayed production but 2.5 months later? They can do better than that!