Charles F.
Excellent customer service.
The battery life is a drawback. I don’t get more than 20 - 24 hours of usage. If you aren’t careful, the link will be recharging when your dog does a runner. Otherwise, I’m pleased. (Original rating 3 stars) I'll have to say Pet Link's customer service is a plus 5. They contacted me before the day was over and said I would have a replacement in the mail due to the bad battery. I never expected a replacement of a three-year-old link but that is exactly what they did. They said the battery should last three days. If mine had lasted that long I would have rated it a 5 star.
Response from Link My PetJun 4, 2020
Thank you for bringing your battery life issue to our attention Charles! Our diagnostics data does indicate that this device you've been using for nearly three years is due for a replacement underneath our warranty. An agent from the Customer Care Department is reaching out to make those arrangements and answer any other questions that you might have. She has a few other tips to help you get the most of our your Link system and stay connected with your sweet pup! She can also help you upload a profile photo of your girl. We'd love to see her show off her new pink sports sleeve!




