Link My PetReviews of linkmypet.com

I bought this product 3 years ago and signed up with a 3 year plan. I maybe used the device one or two times total. Then it sat in the garage and was never touched. 3 years later I get a charge on my card for $198. I saw the charge and cancelled it with the company immediately. I was told by the first representative that I was getting a full Refund. Then I see the refund but it was short $9.95, the manager emailed me and said I didn’t call quickly enough to cancel and charged me for a whole month of use when I haven’t used it for 3 years now. Their “manager” sounded like a 13 year old girl with terrible customer service skills. The only thing she could say was that she “understood” but was not willing to help, and in the middle of a pandemic no less. I would never recommend this company due to their horrible customer service and down right robbery Of their former customers.

I didn’t like the band lost battery after 6 hours I left to work and my dog got out I tried to get someone to find him since i work at a hospital I could not leave by the time I got somebody to go the battery drained and he came home 2 days after I requested a refund and will be returning

It does not track. Takes forever to update, if it does. Always says the dog is with me or at the home base. Too much money to pay for inadequate results.

I purchased the Link AKC collar for my redbone coonhound puppy 2 years ago after being advised by our trainer that he could easily get onto a scent and blow through our electric fence. I purchased the standard collar, the sport collar and 2 years of service. The sport collar ripped about 4 months into our contract. They replaced it and the collar broke again within another 3 months. We basically stopped using it because it’s a pain to put the gps device in the sport collar (and it was ripped) and the standard collar was bulky with his electric fence collar. The gps service was very delayed and most days didn’t work. They told us to reset the device which would work for a day or so then stop tracking again. We stopped using it and just wasted the rest of our contract. Now... I saw a new charge on my credit card for $166 which would be renewal for 2 more years. I called and they told me that they were aware that their product is garbage and they would refund me. Welp, I got my refund minus $9.95 per month service because I used their sim service? If you can do any math, that doesn’t add up. This thing hasn’t been turned on in over a year. Their service is lacking and their customer service is even worse. I will definitely NOT be trying their new device in the spring. Even with a large discount.

broke in one week

So far I am unimpressed.

I don't buy from companies that make me pay to return an unsatisfactory item if I can help it. Now that I know about your return policy I'll find somewhere else to make my purchases.

Though I can register my “pack” of 2 dogs I can only get feedback on one “adventure” at a time. The info I got was nothing more than a tracking line of my dog’s route. No mileage calculated. Not sure if I was doing everything right, I chatted with customer service who couldn’t answer and escalated to a higher tech level. They would be back in touch with me in 24-48 hours. That was over a week ago. No word. Sending units back