LINEReviews of line.me

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Same as many others have reported - my account was suspended for no reason and I was unable to contact support or to resolve the issue with Line.

My credit card, used in Line Pay, started showing numerous charges from a merchant named "(!(<..." Food Business, Taipei, along with the transaction amounts. I called my credit card company, but they couldn't provide more information. This led me to cancel my credit card twice, dealing with all the associated issues. Initially, I thought my phone had been hacked. Then, I stumbled upon an article in the Line Help Center mentioning that sometimes Line charges appear with names like "(!(<...". This prompted me to match these charges against my credit card transactions. I spent countless hours with ZERO help from Line Pay. It turned out that the "secret" merchant was actually LINE. Unbelievably, the developers at Line don't seem to know how to correctly interface with the credit card company. To "patch" this incompetence, they buried a four-word explanation in their FAQ. I wish I could fix bugs by simply adding info to an FAQ and consider it an acceptable solution. I would replace the entire interface team with more competent developers. It seems they still don't realize they have a bug.

Terrible app absolutely terrible worse than I’ve ever used it stop sending messages I uninstalled and reinstalled and now I can’t even login deleted. Never gonna use it again.

You are unable to even USE LINE if you change your phone and phone number. These people have no clue on how to help someone who can't get a verification code. All they do is send their canned responses - that do not even address the issue at hand. I am unable to even use LINE because of these inept people. TOTAL AND COMPLETE DISASTER.

Will not use it again ! Trash app and can’t even login the old account !

Signed up for line as I needed it for my Taiwan trip since it is the preferred messenger service over there. I literally only used the app once to send a single message (which never arrived), and one month later I was blocked from accessing my account. After contacting customer service I was told I violated guidelines and that they would not help me any further. I don’t even have the option to create a new account since I have to verify it with the same apple ID that is linked to my existing account. Terrible app and worst customer experience I ever encountered!!! I don’t understand how this app is preferred over the many way better experiences out there!

Installed and used line some years ago then changed my phone several times and could no longer access my line account. It seems to be the dominant app in Thailand where my friend lives so I tried for hours to regain the use of this app. Turns out that the account was registered in a phone number like canceled years ago and it was incredibly difficult to kill off this old information. He was adamant the fault was at my end but in fact was proven wrong when we managed to open a new account with the new phone number. I note that independent reviews rate line between 1.7 and 3.6 which is pretty poor.