Eli Lilly andReviews of lilly.com

This company is discussing how dare they have there clients pay allot of money 5ml $398 per month when you receive a faulty pen they refuse to replace it dispointed this has been going on for 9 weeks I missed 3weeks waiting g to be replaced they told me they would organise to be sent back they didn't no replacement discussing

Wow 91% 1 star customer reviews. That tells you they don’t care to improve. I was on hold 31 minutes and they needed to talk to problem resolution. When I called back it was a 37 minute hold time just to be told that they would not replace my insulin pen that had broken. No good will by this company. At least this wasn’t a Mounjaro pen that malfunctioned. Lots of people had that happen and got no replacement. Greedy bastards.

Faulty pen. Primes fine and get it ready to inject and jams. Got through to someone and forced to attempt to inject five times. Now can’t get through to them to discuss a refund. Pharmacist has deemed pen faulty though I’m still up for cost of a new one. Terrible that you can’t even get through to speak to someone.

Disgraceful company, I am in the process of reporting them to every medical ombudsman I can find. Refused to replace a faulty Mounjaro pen I paid £580 for at a private pharmacy. It didn't click when it was turned and wouldn't eject anything so its unfit for purpose. Still can't believe they refused to replace or refund their faulty medical pen that is clearly full and hasn't been possible to use. Had to sit through some annoying 'computer says no' call centre agent based in the Philippines talking me through 'how to click the pen' on repeat for an hour after being on hold for ages for them to not even take the pen to investigate and just declare the case closed, there's no fault apparently and I must have broke it! LITERALLY THE WORST CUSTOMER 'CARE' EVER. Please avoid them where possible, I'm only just seeing all the other reviews of people in the same position as me, investing over £500 in a faulty pen with no solution offered from Eli Lilly or the pharmacy vendor (who to be fair won't replace as Eli Lilly treat them with the same disdain as their direct clients). Absolute bandits.

I am very disappointed in this company and the customer support. I bought very expensive Mounjaro pen with four shots. I did only 3 of them, and the pen stuck. When I wrote to them and explained the issue, they told me, that I already did four shots. And refused to compensate my last st. But this is over 100$!!! So I’m suggest, do not trust this company!

They send some of their products in large STYROFOAM containers which take 500 years to decompose. Certainly, in todays world they can do better. Pathetic

Penoso. He tenido problemas con uno de sus productos y no hay manera de contactar con ellos

It’s not acceptable to more than double the price of a medication. Very bad form chaps, very bad.