Eli Lilly andReviews of lilly.com

These people suck. They made a really good diabetes' drug called mounjaro. No buddy can afford it because insurance companies don’t want to pay for it and pharmacies charge $1300 for the drug in the usa but ely lilly sells the drug to the Europeans for $75 per month. Ely lilly is full of shit they screw American's. I think they need to be thrown out of the usa.

I ordered a 2.5 mg Mounjaro KwikPen two weeks ago, and it has been unusable from the very first attempt. No liquid comes out, and I suspect the rubber seal may have arrived damaged. Changing the needle made no difference. Both Lilly and the seller have refused to accept responsibility, and Lilly insists the pen is not faulty despite the fact that it does not work. I am extremely disappointed with the product and the poor customer service. I expect the company responsible to take accountability for supplying a potentially defective product.

I had a $550 pen malfunction. It jammed when I went to push the button and then when I gave up and pulled the needle out, 10 seconds later the med shot across the room. I spent an hour online with Lily who questioned me like a criminal, then the guy walked me painfully through each step…. At the point where I said, “Yes, it’s sticking in my stomach but no, it’s not spinning/injecting”, I was told to pull it out “but don’t touch the button!”…. On the phone, live with customer service the pen shot medicine across the room! That was over a month ago. I was told he was going to go down to someone and that I “might” need to return the pen to my chemist, but he would ring me back to let me know. He never rang back and didn’t let me know what was going on. It took weeks for them to send a returns pack to my chemist (and arrived with no letter or name on the pack so they didn’t know what to do with it- totally unprofessional). That was 2 weeks ago. Every email apologises for poor communication but then tries to put the blame on me. Obviously their internal complaints department is not going to do anything. Does anyone know what authority/ombudsman to file a complaint with in Australia??

Promised in 3 days. I'm on day 8 and nothing. They billed me and insurance for the pills. Double bil. Insurance fraud. Refused to cancel my order. Even on the 8th day. Refused refund and I still don't have my pills. Refused to explain why they billed me and my insurance. I was expecting to have to pay full price due to the insurance not covering.But when my local pharmacy told me that my insurance had been billed for the pills. I realized they double billed Didn't tell me, didn't refund anything to me or the insurance company and still refuse? I believe lily is just a scam.

I have been on zepbound for 4 months now through the VA. I have losr over 50lbs and my pens seem to work great every time. I started on 2.5 then 5 and now 7.5. Have had no issues so far with the single dose pens. But word to those who look to lose weight…. This doesnt do it on its own. You have to put in the exersize and the propper diet. Combined i have excelled at my weight loss. Still going strong. Started at 239lbs now down below 185lbs. My ultimate goal is 165lbs. Especially as a disabled vet with sever spinal issues. Also this has put my IBSD completly under control and absolutly helping with my sleep apnea as i have lost 2 1/2 inches in my neck alone.

Terrible Company I have been giving my daughter Mounjaro injections for 3 to 4 months and then suddenly like many others we get a faulty pen that wont work half way through. Took back to the chemist who agreed the pen was Faulty then when he spoke with Eli Lilly They refused to replace the pen and said i must have not primed it properly. Disgusting Company where is a Gov't Regulatory Department to control these Big Pharma Oh Yeah thats right they are all paid off

Have been using the Mounjaro kwikpen for 6 months, never encountered a problem until now. The pen jammed and the orange bulb at the end of the pen popped out as did the solution. Eli Lilly’s investigation found that I won’t be refunded for this, their faulty pen I paid £289 for.

Esperienza gravissima e inaccettabile con Mounjaro (Eli Lilly Italia S.p.A.): difetti di erogazione, costi proibitivi e totale assenza di supporto clinico sicuro ​Valutazione: ⭐☆☆☆☆ (1 su 5) ​Acquistare un farmaco essenziale per un percorso medico complesso come l'obesità di grado 3, sostenendo un costo privato elevatissimo di quasi 400 euro a confezione, dovrebbe garantire standard di affidabilità del dispositivo e un'assistenza all'altezza. Purtroppo la mia esperienza con il farmaco Mounjaro, prodotto da Eli Lilly Italia S.p.A., è stata a dir poco sconcertante. ​Il problema si è verificato in data odierna, 14 settembre 2026 (durante una conversazione telefonica con il servizio clienti avvenuta intorno alle ore 16:45 e gestita da un'operatrice donna). Durante la seconda dose del ciclo prescritto (su quattro totali), la penna KwikPen si è bloccata e interrotta improvvisamente per ben due volte consecutive durante la somministrazione, nonostante siano state eseguite scrupolosamente tutte le manovre e sia stato sostituito l'ago per due volte. ​Ciò che rende questa situazione inaccettabile è la gestione del post-vendita: ​Soluzioni terapeutiche improvvisate e pericolose: Mi è stato proposto telefonicamente (durante la chiamata registrata di oggi) di "accontentarmi" per questa settimana della parziale dose entrata in corpo durante i blocchi. ​Assistenza medica telefonica priva di qualifiche: L'operatrice ha suggerito di effettuare la puntura la settimana successiva sotto la sua presunta "assistenza telefonica". Un operatore telefonico non ha né l'autorizzazione né le qualifiche mediche per supervisionare l'iniezione di un farmaco complesso, lasciando il paziente a totale rischio e pericolo di subire un ulteriore blocco per ben due settimane. ​Tempi di rimborso e burocrazia punitiva: Per aprire un reclamo ufficiale e avviare l'analisi del farmaco (che deve essere spedito ai loro laboratori), i tempi stimati arrivano fino a 60 giorni, lasciando il paziente scoperto e costretto a subire il danno economico di un esborso interamente privato (non a carico del Servizio Sanitario Nazionale). ​Pagare un farmaco quasi 400€ a confezione e trovarsi di fronte a un muro di burocrazia, consigli medici estorti via telefono da personale non qualificato e tempi biblici per la sostituzione è una politica aziendale grave e irrispettosa nei confronti dei pazienti. Sconsigliatissimo.