Eli Lilly andReviews of lilly.com

Después de 6 meses de tratamiento con Mounjaro, una pluma no funcionó correctamente. Acudí a la farmacia en donde dijeron que el proceso era con la farmacéutica, me comunicaron y me pidieron hacer pruebas en la farmacia para corroborar que no funcionaba, enfrente de los empleados me inyecté y no funcionó. Ellos dijeron que el proceso tardaba un mes y que no podían cambiarme el producto. La Srita Samira Romero se portó prepotente al responsabilizarme por no saber inyectarme cuando mi médico me enseñó a hacerlo. Se lavó las manos y me dijo que en un mes me respondían. El agente Carlos Arias tampoco me apoyó y nadie se hizo responsable del medicamento en mal estado.

Absolutely terrible experience. My Zepbound shipment was supposed to arrive over a week ago, but I eventually received a notification that it was being returned to the sender. At no point did anyone proactively contact me to explain what was happening or let me know there were widespread shipping delays. The only reason I found out anything was because I called them myself. Instead of taking responsibility or trying to make things right, I was met with poor customer service and no real solution. It felt like once they had my money, keeping customers informed was no longer a priority. When you’re dealing with prescription medication, communication isn’t optional. Patients deserve timely updates, transparency, and a company that stands behind its service. Unfortunately, I experienced none of those things. I cannot recommend using this company based on my experience.

Very frustrating experience. My Dr approved & a case manager for KU oversaw my case. Applied for Emgality, approved the screening to qualify, called them every month August through February, then I gave up! No medication received. Although each month I was told that it was going to ship. Month after month the same story! Sad

somos una micropyme, que hemos trabajado durante 10 años dando servicios de laboratorio a Lilly, realizando un inversión millonaria para darles el mejor servicio, no valorado el enorme esfuerzo realizado por ellos y por las buenas nos han quitado el contrato, como pueden tratar así de mal a sus proveedores!!!!!!

Faulty pens paid nearly 380 for two both got stuck wouldnt even wind back , i rang eli lilly who said could take up 45 days to get whatttttt!!! Took pics sent them off to receive an email to say over pressurised what two pens how conveinent . And the prices are disgusting AVOID THIS COMPANY AT ALL COST .

I purchased a Mounjaro pen that did not function properly during use, including dispensing issues and leakage, making it unusable. I reported the issue and informed customer service that the pen was available for collection and inspection if they wished to investigate further. Instead, I was informed that no refund or replacement could be provided, and communication effectively ended there. I chose this product based on the TRUST and REPUTATION associated with the brand. For such a high-cost and sensitive medication, I expected a more thorough investigation and a better customer service experience. Very DISAPPOINTING!

I received a 7.5mg Mounjaro pen that had no needle when I called Lilly to inform them, they said that my dose had been injected. How can the medicine be injected if there was no needle in the pen to begin with? I wasn't looking for a new box, just a replacement for the faulty one I received. I couldn't send them pictures of the bad pen because their website sucks and wouldn't let me upload. Now I am one dose short of my medication this month because they don't want to admit they made a mistake and make it right. One replacement pen must really cost them alot if they're not willing to let go of it. I know they cost me alot but I guess it's better for me to be out than a multi million dollar company. Lilly is bad, just bad.

There is an employee at your company spewing racist rhetoric on Facebook. His name is Joe Palmer. He goes by Joell Palmer on Facebook. I'm not sure if the company is aware. Please look into it.