Eli Lilly andReviews of lilly.com

I purchased my Mounjaro pen from my pharmacy. Unfortunately the pen did not work at all. I returned to my pharmacy who advised that I needed to contact the supplier for a replacement or refund I have now received the reply which says that I’m not entitled to a replacement or refund as it’s my fault!!!! How on earth it’s my fault when they haven’t even requested the faulty pen back to see!!’ Got sent a patronising email telling me how to use it which I already know as I’m not stupid. Called to raise the complaint which was as much use as a chocolate tea pot!!! I’ve emailed again to complain

Tried to inject with my brand new Mounjaro pen but it would not depress. After spending an hour trying to get it to work, the plunger would not budge so no meds received and blood sugar spiking. Spoke to my pharmacist who said call the doctor. Called the doctor and they said call the pharmacist. Called the pharmacist again but they were having none of it and suggested I call the manufacturer. Called Ely Lilly who said dont try to use the pen again and call the doctor for a new presciption. Called the doctor again but they are unable to speak with me until tomorrow. You could not make this up. Everyone passing the buck . Where does the buck stop?? Customer service is beyond appalling. When will someone take responsibility. If I were a private client I would issue proceedings against this company.

Wondering if ai handles their customer services? Emailed 5 times because it was a really important issue. I kept getting nonsensical replies completely unrelated to what i wrote, without any named contact.

when you Call 1-888-545-5972 for customer service in Canada, you are put into an endless loop. No option to reach an agent. Unbelievable that a company offering an injectable product like Mounjaro, wont answer the phone.

I use Rezvoglar and I have a broken kwik pin that has been used once. My pharmacy told me to call the 800 number on the box. I did, it took forever to reach a live person. She kept repeating everything I said and basically told me that they will not preplace the kwik pin of insulin that I have paid for!

Bought my Mounjaro pen supplied by Eli Lilly via the pharmacy which stopped working and wouldn't dispense the medication. At £32.50 a shot it was an expensive malfunction. Lily customer service were dismissive, tried to tell me it was my fault even though they haven't examined the pen and fobbed me off with every excuse imaginable. There are 3 people in my family that use these pens and we know exactly how they should operate. Check with your pharmacy and if they use Eli Lilly for this medication, think very carefully before buying from them.

Instead of bringing their sticker price to a place where everyone can afford their medications, they sue the pharmacies who have proven the medications don't have to cost thousands per month.

Please have you advertisers stop trying to sell your drugs on an English speaking tv channel in Spanish I don't speak Spanish so therefore your advertising is wasted they have stations for Spanish speaking tv please advertise there not on English speaking tv that i have to pay for no one likes the ads anyway and especially if not in your language.