LightologyReviews of lightology.com

VERY DANGEROUS BUSINESS. STAY AWAY. We purchased a pendant light from them and the product was a knockoff. It came with the wrong bulbs and was made of plastic which melted and almost caught fire after installation. They claimed there was nothing wrong with the product and refused to offer a replacement or refund.

Bought 2 chandeliers for $8-10,000. Both were grossly misrepresented on the website. Our designer called and no mercy was show. No returns over $5000. So they don’t work with their best customers. It took 2 electricians and a contractor 2 full days to provide the best installation they could, but still far inferior to web images. Neither us nor designer will work with them again. Awful company. Avoid them.

Ordered a product, said that that it would be delivered in 1-3 days....well 3 weeks later and nothing delivered. Called and spoke to many supervisors who said that they would help, they did not...no returned phone calls, not resolution, excuse after excuse. They go with a script and say how sorry they are, but nothing gets done. I think they are a fraud, as they wont cancel the order, but yet they have our money, we have no product, and no resolution. Dont buy from them. Unprofessional, condescending, rude, and dont speak the truth. Take your business elsewhere

should have read the reviews before I bought the second time. Unfortunately they are the only ones that carry my fixture (it's discontinued) . Restocking fee on a product shipped with missing parts??? crazy!! what a customer unfriendly policy!! the cust service agents can't do anything either. They are at the mercy of the policy.

Placed an order for off the mill light fixtures - a bunch of them - for my new house. Accidentally bought more than I needed and started a return, which is when I was slapped with a ridiculous and completely unjustifiable 25% restocking fee and return shipping on top of that. I'm losing 30% of my money for a boxed product which I would be able to return free of charge at any big box store or specialized retailed with non-predatory policilies. You'd be better off buying what you need elsewhere. Lightology is a scammy business, stay away.

Don't go to them, they trash your email and won't unsubscribe you. They insist on your OK to track you before you can get to the unsubscribe link.

One of the WORST companies I have ever dealt with. BEWARE! We lost $1500 with Lightology. Terrible company, totally helpful and friendly when you are buying but then crickets when the order is wrong or damaged and you call for help. Was very specific with order. Ordered 96" Tie Stix Linear light fixture in Walnut with adjustable color temp option. Supposed to receive it 4-6 weeks, but finally received it 14 weeks later. That part was not their fault - It was during COVID. Anyway 14 weeks later finally got the shipment and opened the box only to find it not only was damaged but it was wrong color. Lightology did not return my many calls or emails until I disputed on my credit card and tracked them down through their state corporate registration and filed Better Business Bureau complaint. Representative was very rude and accusatory and said I should have contacted them sooner. Really? So was I supposed to to contact them BEFORE we received the wrong fixture? So long story is this very expensive light fixture they sent me with damage and in the wrong color still sits useless in my garage gathering dust. Mistakes happen. It's too bad as I did give them plenty chance to make it right. Even when companies are just less than good I won't bother writing reviews. Dealing with them has to be THAT bad to do so. My purchase experience with Lightology was SO bad that I feel like I would be doing a great disservice to anybody who is considering a purchase with them if I didn't write about my experience. It's too bad they didn't do the right thing because they do have some really nice stuff. Fortunately there are a lot of good companies who also have really nice stuff too.

Wrong item sent and still it took a month to get the label to return the incorrect item they sent. Worst customer service! On the plus side while waiting for Lightology to reply I found the same lamp for 1/3 the price!