LightologyReviews of lightology.com

We ordered a high-end light fixture from this company because they actually had high-end products in stock with a quick delivery time. Others advertised our desired lamp (a Fontana Arte pinecone of value >$3000), but quoted long delivery times. We contacted them a few days after order to try to change something in the order (a bulb), and their customer service was available, intelligent, and customer-focused (no stupid bot). The system had good order status updates for multiple parts to show when actually shipped. I would order from them again. (I have ordered from them in the past as well, many years ago.)

Update- The company reached out to try to make this situation right and offered me a different item since mine was damaged when it arrived to their warehouse. I had to pay more then originally but I'm happy that they made an effort to help! I also got my light in perfect condition and very quickly once everything was done! The customer care rep that dealt with me was also very professional and nice. ( I think I got lucky with her as no one else was as helpful as she was from this company!) 2 - stars is being nice... it has been 3 weeks and I still haven't received my order. Every time I speak with a rep they tell me it will be shipped within the next 24hours. day after day goes by and still no lamp. These are the kind of excuses I have gotten : "I apologize but the customer service person may not have had all of the info about the order when they provided this timeline. As I said, I believe there was a delay with this because it may have needed to be converted to US 120V and that takes several days. We also had the Memorial Day which added to the lead time." - this is literally 3 excuses in one reply. I would understand if they owned up to the delay but I hate getting the run around. As you can see by the response above, apparently one holiday has set my shipping date back by 3 weeks, and evidently none of the reps know whats going on,... and my light had to be converted even though this was nowhere in the description of the item. Reply's like this make it very unpleasant to deal with companies and as a first time buyer I don't see why I would recommend this site or repurchase anything from them. ( and I was told that if I wanted expedited shipping I would have to pay extra for fright shipping, which is another off-putting reply to this delayed item, at the very least offer this as compensation for my delayed item or even just a coupon for next time...but no) I don't want to say that this will happen with your order but I do want to point out how they treat customers and issues should they arise with your order. Just something to keep in mind.

We hardly write reviews when things go right, so this time these guys deserve applauding for delivering almost on time. They managed to deliver both fixtures that we ordered, one around $1400 and the other one around $400. The estimated delivery time for the more expensive one was correct, and they managed to deliver it sooner than the 4 weeks stated, but the other one had a hiccup. Originally the site said they deliver in 3 days, but we got an email right after placing the order that it was back ordered. We made a complaint to the customer service, and they were very apologetic but said the vendor listed the wrong estimates and offered us to cancel the order. We didn’t, but surprisingly, they shipped the item a couple of days later which was weeks ahead of the backorder estimates. Both items arrived well packed and in brand new condition. We were not offered any discounts or incentives to write this review unlike some other companies. Thank you!