PETER
BUYER BEWARE OF PRICE GAUGING
I was hoping that the bad reviews were a one-off but I have to share my experience. The reason that I gave 2 and not 1 star is that the response to my request was very quick and they were able to have a technician arrive within couple hours. The work they did seems to be good and it was done quickly. The BIG NEGATIVE was on the pricing. Lightning Garage subcontracted this work to Bulls Garage. The technician called as they said they would to let me know when they would be arriving. I needed to get the springs replaced on my garage door as quickly as possible so I decided to give the first responder the job. The quote they gave me was high. $275 for labor and $175 each for springs that costs $47 for two at Home Depot (which I discovered later). So the total cost was $625. I needed to get the door fixed so I ok'd the replacement. As mentioned, the work was done quickly and as far as I can tell, it was done properly. Later on in the day, one of the other companies that I had reached out to finally came back to me with an estimate for $200 less. I found some old records and another company had done the same job for $340 ($285 less). Addiitonally they charged me a 5% service fee for paying by credit card. It's a 3.5% fee to them by their merchant account platform provider. All in all, I was taken advantage of because of my immediate need by almost $300. When I complained to the Lightning Garage dispatch about this, they said they would let the office know and someone would reach out to me. The person that reached out was the technician from Bulls Garage. He said he quoted me what the company's prices were. He was willing to show me another paid invoice that charged the same price. So I asked for him to ask that someone from the company call or text me to explain how they can justify a $300 mark up on a pair of extension springs. I have yet to hear from anyone either from Lightning Garage or from Bulls Garage. Their other pricing may be ok, I was even ok with the labor charge (even though that is on the high side too for the simple job this was) but the parts price that they charged me for the two springs were way too much. Do as I say and not as I do. Even when rushed get couple quotes to compare and have an idea of what the parts cost are. For what I paid (almost $700 after the service fee and taxes), I could have bought a brand new garage door opener and contracted with HD or Lowes to have it installed, not just replace 2 springs.