LightModeReviews of lightmodehelmets.com

Stay away from this company, awful customer service unprofessional and disrespectful. Placed my order and 25 days later still in transit, will return once received in closed package not worth doing business with this company. Wish I read your reviews before purchasing.

First the company is garbage. There is zero customer service. If you fall for the extended warranty you are as big of a sucker as I was. This so called company knows there glue on their product is bad, this is why they give you the grey extra strong double sided tape in your kit. Problem is they give you about an inch. I hope this comes off my helmet without damaging it or there will be another lawsuit. The corners and sharp edges will start to come off and then they stop working all together. When I emailed the so called company, they do not respond or I got an email saying sorry about that. No! I paid for a warranty and you are not delivering on it. There is not enough glue where the wires meet with the light tape so this flexing action while riding must sever the electrical contact or something. It just stopped working. Now the battery doesn't hold a charge. Lightmode is forcing me to call my bank and report fraud as well as the Canadian BBB. Lightmode doesn't care about the reviews because they are located in Canada.

Do Not Waste your $$$. Terrible customer and service non durable equipment. I wore it for 2 rides before it broke. The controller worked, but lights did nothing. Mailed it in for the warranty. Took almost 2 months for a response, they said " they didn't know" if it was their equipments fault, but wanted to charge me 12$ for a new helmet mount when they asked for me to send it in. I tried to ask that they don't charge me for one because of the crazy wait, but was told they dont work weekends and the pandemic caused the wait (uh its June 2021, not really the height of the pandemic to blame your slow response on). So they didn't offer me a 12$ mount to make a customer happy. Looked online, their revenue was 990,000 last year, but they lose out on 12$?! They're only so many months of good riding weather in northern USA and now I'm without the lights I spent a ton on for almost half the riding season. Still waiting to receive it back in the mail. Who knows how long that will take. So frustrating and just terrible!! Don't waste your time and money, just buy a cheap set of lights.