LightingtheboxReviews of lightingthebox.com

Si je pouvais je ne mettrais pas d'étoile du tout ! Ce site est une véritable arnaque. J'ai acheté deux robes d'été il y a 15 jours, Elles ne sont pas de la couleur indiquée sur le site ni delà couleur de la photo. De plus la matière n'a rien à voir : le lin s'est transformé en polyester pour l'une et en coton transparent pour l'autre. Pour le renvoyer il faut un bon de retour que l'on ne vous envoie pas. On vous propose de vous faire une réduction sur les articles ou une sorte d'avoir (pour le cas où vous décideriez de faire un nouvel achat !!). Je refuse donc. On vous demande des photos et on vous indique que vous avez intérêt à accepter car il faut retourner les articles en Chine !! Évidemment, le retour coûte plus cher que ce que vous avez acheté ! J'accepte donc la réduction en leur faisant savoir qu'ils sont "de mauvaise foi". Ils me menacent tout simplement. Ils ne peuvent accepter que j'indique qu'ils sont de mauvaise foi alors qu'il est très rare que des erreurs d'articles se produisent !! Nouveau message de ma part pour envoyer photos des étiquettes et des produits reçus qui ne figurent pas sur le site tels qu'ils arrivent chez vous. Il s'agit véritablement de malhonnêteté de leur part. On vous envoie des articles moins chers qui ne ressemblent pas à ce que vous pensez avoir acheté et puis on vous propose une réduction. Impossible de renvoyer l'article. J'achète beaucoup sur internet car je suis loin de tout. Je n'ai jamais été confrontée à un site aussi malveillant. J'espère que beaucoup de personnes prendront connaissance de cette mésaventure et qu'elles ne commanderont rien sur ce site. J'attends des nouvelles de mon dernier message de leur part. Bonne chance à ceux qui commandent quelque chose !!

Scam company. All of the good reviews ate fake. Their products are cheap crap, take an absolute age to arrive and broke almost immediately. They are now giving me the run around instead if a refund. AVOID ! SCAM COMPANY!

I wouldn't even give them one star, but I had to in order to write a review. I ordered a man's jerkin described as dark navy. When it arrived, it was almost royal blue and shiny. I returned it to an address on the packaging. They did not reply and when I raised the query with them, they informed me that the address was a distribution depot and I should not have sent it there. Despite my strong protestations, they are leaving me high and dry. I have spent £34.40 (£29.95 for the item plus £4.40 for postage) and they propose to do nothing about it. They're despicable!

Horrendous experience. Shipping cost me £70. Import duties £63. Website showed sparkly tops. They were far from sparkly. Poor quality, massive. Cost me £73 to return (order was in excess of £250). They left it sat at their customs. Only threatening with PayPal did I get my money back after 3 months

I ordered several dresses for my prom so it was urgent. But the shipping took too long. Till now the dresses didn’t came and I don’t know where they are. I will never order something from this company again.

1) Poor sizing - and they claim it is my fault. I measured THEIR dresses and the measurements don't match what is on their site. 2) They require you to return to China - which is over $100 in shipping charges. REDICULOUS! It was shipped from a US address - but I can't return to a US address? 3) Poor quality. Like really bad.

Although the returns policy is clear.It will cost you maybe more than the item is worth in postage cost !! The sizing is poor too So you'd be very lucky if your goods fit correctly. Poor quality too Avoid buying from this company

Do not give them your money!! I spent over CHF400.00 and everything is unwearable. They will not let me return the clothing, as they claim they were custom made, apart from 2 items which are worth nothing and not worth the post to return them, and even then, after repeatedly asking them for their address, they took a month to give it to me, reminded me that my post would cost more than the refund, and repeating that the process will be long and arduous! Both the 2 piece and 3 piece wedding outfits I bought, were not at all cut to size. They claim that size 12 pants with a size 8 top is normal, and the dress I bought, was 4cm to big around the bust, proven with photos, and they still wouldn't refund it because they decided it was fine....of course. After masses of emails they offered me 50% refund on one outfit, so CHF80.00 on my CHF437.00 purchase, and have still failed to even give me that!!! They say it will be supplied as a credit on their site!!!!!!! (Which it turns out will expire quite quickly) Totally unprofessional! This is their address and Chinese info if you need it...but they say it will be a long and arduous procedure! Return Address (JiaXing) Name: TianGuiChuan Address: 3rd Floor, No.1 workshop, DingMei Manufacture (Old Industrial Area) No. 399, Meixiu Road, Xiuzhou District, City: Jiaxing Country: China Postal Code: 314000 Phone: +86- 13067686978 (Chinese Only)