LightingtheboxReviews of lightingthebox.com

Update on previous review - this company should not be allowed to trade, they are a disgrace. After many many emails & time wasting from LITB & trying to get a response from LITN to return my item I was finally given a return code & an apologetic email from the Supervisor. I posted my item back on 16th July 2019 (1st class) and to date it is still in transit, & appears to be stuck in Beijing since 20th July ! I have then tried to email LITB (& the supervisor) to see what is happening & have had not one single response to any of my emails. Enough is enough so I have now contacted my credit card company who have refunded the cost of my order & they will now chase the refund. If I could give this company a minus I would. I don't usually write reviews, but I'm so disgusted with this company I feel that people should be warned.

Má Fé! Fiz uma compra no Light In the Box nº1906141233231576 que por recomendação de um colaborador (from Mr. Engus) para aproveitar a promoção dos produtos que eu estava comprando. Paguei pelos produtos em promoção e fiquei a espera de chegar na minha casa. Acontece que a empresa, sem qualquer autorização minha, cancelou o meu pedido, alegando um BUG e pediu que eu fizesse nova encomenda, que encareceu mais de 350€ do valor que eu tinha aproveitado na promoção. Não posso aceitar que tenham cancelado o meu pedido quando foi uma sugestão da própria empresa em aproveitar a promoção e eu ja tinha pago por eles. Desta forma parece-me de má fé, "trocar" uma encomenda paga em promoção por outra sem promoção muito mais cara. Não confio numa empresa que responde minhas mensagens (tickets) repetindo o mesmo texto: "sinto muito, mas tivemos que cancelar" e não resolve o meu caso com justiça. Sou cliente, paguei um produto e quero recebe-lo pelo preço que paguei! Muito incorrecto!!!!!!

Dont get me wrong, they have clothes and other products here BUT (this means all that ^ meant crap) please to keep it simple dont have shipping and processing time separate this confuses first time buyers and I regret even doing a second purchase. No information on its warehouse so I cannot make a knowledgable guess. Plus! On my second purchase i asked when will it arrive cohz im thinking of canceling just let me know first and I will decide if the frustration is enough to wait. They decided instead to cancel all together. I dont want to assume so Im guessing maybe long shipping means another country or lazy employees or both

This is the worst on line retailer there is in my opinion if you do have to get a refund this is a Major problem with then they take a very long time to resolve it and seem to try and short change you on refund change order price safe you're self's the stress and do not purchase anything from this site or any connected site they have .I still do not have a refund or reply from their customers services.

Out of the 11 items purchased 5 were faulty. This is significantly not cool. luckily there's paypal who is willing to assist.

Jeg har prøvet at handle en del men har aldrig fået det jeg har betalt for og forkert størrelse. Det sidste jeg købte var en kjole til min kæreste de skulle lave på mål, men det kunne de ikke finde ud af. en tilsvarende bestilling havde jeg kun kort tid (2 dage)til at anulerer så der måtte jeg betal 50%

J'ai eu le malheur d'acheter sur Lightinthebox, en juin, des cintres pliants (de mauvaise qualité...) et depuis, je reçois deux mails par jour (que j'ai mis en spam, bien sûr, mais je m'en passerais volontiers !) avec de magnifiques promotions : - 90 % sur ceci et cela... J'ai envoyé message sur message pour me désinscrire, en vain. Que faire ? SOS

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