LightingtheboxReviews of lightingthebox.com

I ordered three supposedly linen dresses from this company, when they arrived they were appalling 65% synthetic in fact cheap copies of what was displayed online. The packaging had a return address in Birmingham so I returned the goods for a refund. Now there is a problemabout the refund they want me to keep the goods and just pay a partial refund, what a joke the goods aren’t fit for anything and are breaching the Trade Description Act. I have now passed my complaint to PayPal. I am writing this to stop another person being conned if it looks too good to be true it generally is. PS there is nothing on the website to say this stuff is coming from China but when you want to return it they say you will be charged return postage back to China despite a return address in Birmingham! Avoid this company and you will save yourself grief.

Ordered 5 t shirts. 1 dirty and not as described. 1 had rip in the neck. All very poor quality. The photos they show you,make them look fabulous. Not. They make it very difficult to send them back. Offering 15% to keep them. Badly sized as well. All to big.

Ordered shoes in my normal size 3 and when they arrived they were far too small. Contacted them to return them and was td they were made to measure and couldn't be sold on. They offered me 20% refund or 40%voucher where I had to spend double the worth of the voucher to be able to use it. I argued with their customer service that at no time had I been asked for my measurements of my feet so how could they be made to measure. I was eventually send a return address label but told in no uncertain terms that unless I sent them with original packaging and labels I would not get a replacement. Totally disgusted with this company, will not be using it ever again. Do not buy anything from them their customer service is ridiculous and their products are very poor quality.

Wrong Product Sent ( they used misleading pictures to advertise the product I bought) Their website states lead time is 4-7 business days, but my product was delivered 4 weeks after the order was placed. When I contacted them, they first said the lead time is 10 working days then as the product didn’t arrive they said that lead time was 18 days. Seems like a joke ! Not reliable! Terrible customer service. Nearly 3 weeks with back and forth emails. They do not assume responsibility, keep pushing for partial refund (even though they sent the wrong product, with so much delay and no updates) or for discount vouchers (that you need to spend double the value to take advantage) I DON’T recommend buying from this company. Save your time and money. They will only get you frustrated !

Worst customer service in the history of time. STAY AWAY!! I’ve been trying for over a week to submit a return form and post items back. They keep sending me automated emails saying that the “ticket” I’ve submitted is incorrect. They also asked me for photographic evidence that the items don’t fit. Come on! Since when are you not entitled to return an item because the fabric is cheap and not like advertised online. Worst decision ever to buy from these crooks.

Avoid this fake company, impossible to receive a refund, supposedly closures of their warehouses (within a week from order) have been closed !! Also require you to return the package at your own expense back to China.sizes are impossible to calculate and are NOT as in the pictures. Quality is terrible. The return address is non existent prob not legally registered. Wish I had taken the time to read the reviews!!

Bought three top, all too big and the material was cheap and awful. Asked to return and if course they try, if you keep them the 10% off, on other words no mention of a full refund. Please don't take this nonsense. In UK law you can expect a full refund if send back within two weeks of receiving the goods. They look nice in the photo, but believe me they are not like the photo but the same cheap tat you expect from China. See your bank to reverse the charge and send them back.

I purchased in good faith thinking the goods were coming from the UK, when I got a tracking number I noticed it was from China. The package took about 2 weeks. They did not fit (XL was a small XL), but for me to send them back, I would have had to send the goods back at my cost to China, not the UK where I was sure they were coming from. Had to give them away. Do not buy from these unless you are sure you are happy with them coming from China and no sensible chance of sending them back.