Lighthouse StorageReviews of lighthousestorage.com

Renting a unit for my daughter. First, there was an issue with these scammers. Yes, this company is a bunch of scammers, just like all storage facilities, trying to charge insurance fees that belonged to the previous customers of the unit. The manager argued with me about it until I got her to understand that the dates clearly showed a debt before I even started the contract (duh). Then they automatically signed me up for autopay without my permission, which is illegal per the EFTA and I had to argue this with them! ( Just a note, start demanding places stop storing all your credit/debit cards, it's not necessary, and this is how your identity is stolen). Now they have this brainchild idea to change how you log in, and it is a huge problem. As I said, I rented this for my daughter, and we both make payments ( if she can't, I will). The new login is a cluster***, she can't log in to make a payment because a code goes to my email. I have heart problems, sooo this is just great ( sarcasm) because if I'm in the hospital SHE CAN'T LOGIN... you fricking geniuses! And the best part, when they switched over, the account consistently shows one month behind. I have never missed a payment!

Been a customer for over 3 yrs, poor lighting, mainly dead bulbs never replaced, complained several times, nothing ever happened, overworked customer support team, basically one person, doing everything. changes of rate and fees frequently, without warnings, Is my last month, stay away from them. Horrible customer service, and no corporate number to complain about it, I am glad I am out of there BS. Found a better space much cheaper with someone who cares small locally owned company.

Th staffs are rude and the unhelpful. I like the facility because it fits my needs

Couldn't get out at 7 PM. I understand no entry at 7 pm and after. Called both numbers on sign and gate for emergencies. There for about half hour. I called the police for assistance. Someone from inside was able to get out due to they have a business account. Security methods along with safety should be reevaluated.

Good location, snobby and pushy staff that only seems to be concerned about there monthly numbers. Facilities are clean and look to be safe. Fix the staff and it is 5 stars.

Did not end up renting. Place is run down and very dirty. Bays were full of grease and dirty. Was not impressed at all.

Was never given a due date for the bill. Never received a copy of my contract. The manager is rude and condescending. Wish I didn't rent there and went somewhere else.

My location (Gardena) used to be clean at all times. Now it's dirty, restrooms are never available, and depending who's on site, their service is deplorable.