LightcraftersReviews of lightcrafters.com

Response from LightcraftersJan 14, 2021

Thanks very much for your five star review. Please send photos when you get a chance and I certainly look forward to working with you again. Good luck with your remodeling, Kent Samuelson, Lightcrafters

Response from LightcraftersJan 13, 2021

Thank you very much for your purchases and your review. I appreciate both. Kent Samuelson, Lightcrafters

Response from LightcraftersJan 8, 2021

Thank you very much for reviewing Lightcrafters Judy. I'm very happy you are pleased. Thanks especially for leaving your review and photos on Google as well! That's just super and is much appreciated. All the best, Kent Samuelson, Lightcrafters

Response from LightcraftersJan 8, 2021

Hi Chris, I’m sorry you were not delighted with your purchase. I wish you had contacted me directly so I could have addressed your issues. I ascribe to the adage that the customer is always right. Yes I do ship with recycled materials when possible. I’m happy and proud to do so and grateful that your night light arrived safely. I was confident it would. I realized late in the game that USPS was really messing up their deliveries this past Christmas. When I did, I switched to using UPS exclusively. I’m sorry I didn’t know before I shipped your item. As far as the clip being off center, in our haste to fulfill holiday orders we may have messed up yours. Had you contacted me I’d have sent you another free of charge. That’s how I roll. I’d have also told you that you can likely give the base a little tug left or right to center it. The clip is securely soldered and malleable, thus slight adjustments are available. If you’d like to discuss how I can make this right for you please contact me at your convenience. I’m open to replacing the the ítem with a replacement or a different design or providing you with a full or partial refund. Please accept my apologies for not meeting your expectations. Kent Samuelson Lightcrafters, Inc. [email protected] 512 458-5406 Follow-up... I refunded Chris for his purchase.

Response from LightcraftersJan 22, 2021

Hi Sabrina, Thanks very much for your review and for your business. I'm so glad you are pleased. It's always our goal to meet or exceed expectations. Kent Samuelson - LIghtcrafters

Response from LightcraftersDec 25, 2020

Thanks very much Victor. I appreciate your review and I'm glad you are pleased with the sconce we made you. All the best, Kent

Response from LightcraftersDec 21, 2020

Thank you so very much for your review. We often run into clients who have installation issues and we're happy to adapt our fixtures to accommodate their needs. I'm glad you're pleased with the result. Enjoy! Kent Samuelson - LIghtcrafters, Austin, TX.

Response from LightcraftersDec 14, 2020

Thanks for leaving a review Margaret. I appreciate it a lot. I hope your construction is going well. Kent Samuelson