LightCoveReviews of lightcove.store

Both of my alabaster lights came with chipping at the bottom. I emailed customer service and they are dragging their feet to resolve the issue. I was told this is a natural feature of alabaster which is not true. We have multiple alabaster lights in our home and they do not have any chipping. It’s 100% a quality issue. I hope they can make it right but it’s already been a few days with no resolution.

Great service, beautiful products and super fast international delivery! Would highly recommend!

I’ve made two separate orders for sconces. They all arrived extremely quickly and the finish is spot on. I am so in love. I’ll be ordering more lights for the rest of my house and have worked with their team to secure a designer discount. I highly recommend Light Cove.

The finish is very glossy and patchy on the edges of the disc connecting to the ceiling and the metal top of the light is a different finish to the cylinder

Wonderful experience. High quality products and fast delivery. I even placed 2 separate orders two days form each other. And they managed to combine this so it was delivered in one order. Utmost satisfied.

Beware of the return practices. I am having to abbreviate this review due to character limits. My designer and I ordered a fixture in advance of placing a larger order. We received the fixture and did not like the finish. I contacted LightCove ("LC") 2 days after taking delivery (including an add'l $26 to DHL) to request approval to return. After getting no response after 5 days, I emailed back to request an update on the return request. LC notified me that the return was not approved as "each piece is handcrafted specifically for the customer, so we’re unable to restock or resell it." I replied with screenshots of their return policy, which states that they accept returns within 30 days of delivery if unopened/unused and the customer pays return shipping to India. I noted that the "Exceptions" section of their return policy stated, "Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases." The fixture in question is none of these things. I pointed out that nowhere on this website does it say that fixtures are custom (and thus subject to the exceptions section of their policy), nor is there any disclosure otherwise that fixtures cannot be returned. The policy implies that unless it falls into an exception, you can return (presumably for any reason) within 30 days. I was then told that because the fixture was made in the finish selected, and not damaged or defective, they could not approve a return, and sometimes return shipping is more than the original cost. Again, the website contains no statement that fixtures could not be returned unless damaged or defective. I suggested that I be allowed to decide if my cost to return the fixture was cost prohibitive; LC then requested photos of the fixture. We sent over photos the next day. A week later, I asked for status, and was again told that photos aside, it was not returnable as a "made to order" piece and high (unknown) shipping costs. At the end of the day, it did not matter that the website did not include any disclosure that fixtures were "custom" or had any other restrictions on returns, LC would not agree to a return for any reason. I explained that had I known in advance that their products cannot be returned except for defect/damage that I would not have ordered in the first place. I *will* say that LC was very polite in their responses, expressed a desire to solve the issue for both parties, and even offered a discounted price on a different finish. At that point, I was frustrated, having felt that the website did not accurately describe the actual policy on returns, which is disclosed to you only once you've made a purchase. Feeling defeated, I looked for other reviews and found this site where it looks like at least one other customer has had the same issue. I left my 1-star review as described above to at least make sure other customers did not have the same experience. LC contacted me (again, very politely) and explained how reviews impact their small brand when they are genuinely trying to find a good solution for everyone, and that did not want to end on a negative note, so they would make an exception in this case and allow for a full refund or replacement at no cost. While I appreciated this effort and their frustration, at this point I did not want to take any chances by ordering in another finish and still be unhappy and unable to return it. I thanked them and requested to return the fixture, and noted for them that I had gone ahead and removed the review as a courtesy to them. LC stated they would get back to me the following date (12/22) on how to return. On 1/3/26 LC emailed that because it was made to order and not defective, it could not be returned and offered a discount on another fixture. I stated they had already agreed to a return and to please advise on next steps. As of 1/12, and 2 follow-ups, no response. So I am again sharing my experience - zero chance to return it you don't like it. Their policy is what is is (even if not clear pre-purchase) and that is fine, but do not be frustrated when customers share their opinion and accurate experience $195 later, it will go in the trash, on Ebay or a garage sale. Lesson learned here.

Absolutely beautiful light, and customer service was responsive and very helpful when I reached out with questions before ordering. So happy!!!

Very bad customer service they don’t return their stuff as been claimed on their web site