customer
The order has not arrived yet since order date early September 2026. It is now October 19, 2026.
The order has not arroved

Company Name: Light and FaithWebsite: lightandfaith.comLocation: Albuquerque, New Mexico, USAEmail: [email protected]: E-commerce – Faith-Inspired Apparel & AccessoriesAbout Us:Light and Faith is a faith-driven lifestyle brand dedicated to spreading positivity and spiritual inspiration through thoughtfully designed products. Our mission is to empower individuals to express their beliefs and values in everyday life.Our product range includes:Apparel: Comfortable and stylish clothing featuring faith-based messages.Drinkware: Durable tumblers and mugs adorned with uplifting scriptures and designs.Accessories: Items that serve as daily reminders of hope, love, and faith.We are committed to quality craftsmanship, customer satisfaction, and fostering a community centered around faith and positivity.Customer Commitment:Production Time: 2–3 business daysShipping Time: 8–12 business daysShipping Policy: Free shipping on orders over $68Returns: Hassle-free return policy to ensure customer satisfactionConnect with Us:Facebook: facebook.com/lightandfaithshopInstagram: instagram.com/lightandfaithYouTube: youtube.com/@lightandfaithJoin our community and let your light shine through faith-inspired living.
LightandFaith (lightandfaith.com) has 62 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Showing 27 reviews with 1 star · Clear filters
customer
The order has not arroved
Julie A O.
I received the wrong size and I have not had time to do anything about it to return the product.
Ken
II have not received my order, which was an anniversary gift to my wife, which is now passed. Nor have I received ANY reply from "customer service" regarding my order. And now you ask 'how did we do'?! If I could give zero stars, I would, which would reflect what I've gotten from you. Please send what I've ordered or refund my money.
K K.
Order was mis-delivered, never received. I'm requesting a full refund. Order was delivered to a house on a different street, as shown in the delivery photos. I've contacted the delivery company, awaiting their response.
Response from LightandFaithOct 3, 2026
Hello, we have double-checked the order and confirmed that it was delivered to your doorstep at the address specified in the order. Since you mentioned not having received it, we are following up with the delivery service again to help resolve the issue. We sent an email with instructions and details a few days ago; please check your inbox (and spam folder) to ensure you received it. Thank you so much, and have a nice day!
Craig
Terrible customer service
Response from LightandFaithSep 25, 2026
Hello, we previously replied to your emails regarding your situation. You placed two orders for the same design but in different sizes—spaced a few days apart—and subsequently requested a return, stating that you had only purchased the extra item to compare sizes and did not actually need the other one. Unfortunately, we cannot process a return in this instance as it does not comply with our return policy; we hope for your understanding. Have a nice day~
Joy Z.
The delivery was extremely long. The sizing is ridiculous. I we are a 2xl or 3xl. You're 5 xl was too small. I spent a lot of money for something I cannot wear. That's a very poor way to do business.
Response from LightandFaithSep 25, 2026
Hello, each shop has its own specific size chart, and customers can make their selection based on the provided chart; the shop's description also includes detailed notes regarding measurements, so please double-check those. We ask for your understanding, as the factory manufactures items strictly according to the specific order placed. Have a nice day.
Thomas M.
No idea where this shipment is. Has not arrived. Disappointed in length of time... and... may be lost?
Response from LightandFaithSep 25, 2026
Hello, we have checked and confirmed that the order was successfully delivered, and there is a photo of the delivery taken in front of your house. Thank you for supporting our shop—have a nice day~
sarah F.
Horrible!! I bought a custom t shirt that was advertised for men for Father's Day and you sent me a child's medium t shirt. Very expensive for nothing I can even give my husband. Scam at Best
Response from LightandFaithSep 25, 2026
Hello, we have carefully reviewed both your emails and your order. Before printing, we sent you a mockup for approval, which you praised. Upon receiving the item, however, you claimed we had sent a child-sized shirt by mistake; yet, your original order was specifically for a "KID T-shirt" (Size M/Grey) with a custom name—not an adult-sized shirt. We have already provided email responses with photos for your reference to clarify that this was not a shipping error on our part. We hope you understand the situation.