LightandFaithCompany Name: Light and FaithWebsite: lightandfaith.comLocation: Albuquerque, New Mexico, USAEmail: [email protected]: E-commerce – Faith-Inspired Apparel & AccessoriesAbout Us:Light and Faith is a faith-driven lifestyle brand dedicated to spreading positivity and spiritual inspiration through thoughtfully designed products. Our mission is to empower individuals to express their beliefs and values in everyday life.Our product range includes:Apparel: Comfortable and stylish clothing featuring faith-based messages.Drinkware: Durable tumblers and mugs adorned with uplifting scriptures and designs.Accessories: Items that serve as daily reminders of hope, love, and faith.We are committed to quality craftsmanship, customer satisfaction, and fostering a community centered around faith and positivity.Customer Commitment:Production Time: 2–3 business daysShipping Time: 8–12 business daysShipping Policy: Free shipping on orders over $68Returns: Hassle-free return policy to ensure customer satisfactionConnect with Us:Facebook: facebook.com/lightandfaithshopInstagram: instagram.com/lightandfaithYouTube: youtube.com/@lightandfaithJoin our community and let your light shine through faith-inspired living.
LightandFaith (lightandfaith.com) has 62 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Showing 27 reviews with 1 star · Clear filters
Roscoe B.
They sent me the wrong cup and they have no responded to my emails to receive the correct product I ordered.
Response from LightandFaithMar 5, 2026
Hello, first of all, I have replied to all your emails stating that if you don't like it, we will send a replacement cup and I haven't ignored any emails. We still ensure that your order is processed according to the store's Return & Warranty procedure.
Mark S.
I have ordered my product over a month ago and have not heard anything yet.
Response from LightandFaithMar 17, 2026
Hello, we provided the tracking code as soon as the order was created. Because the product you purchased is a wooden statue and we need time to carve it, the production time is a bit longer than other products, but it will still be delivered within the timeframe we described.
Sue P.
I ordered a,pocketbook for $40 with 2 free gifts and they only sent a wallet. Will have to dispute this.
Response from LightandFaithJan 19, 2026
Hello, I can't find your order here. I sincerely apologize for the misunderstanding. At $40, the wallet is the correct order. If you're buying a handbag, you need to select the "Style handbag" option. If you have any questions or misunderstandings, please contact us so we can resolve them.
Casey W.
Never arrived
Response from LightandFaithJan 19, 2026
Delivered Delivered, In/At Mailbox PALM DESERT, CA 92211 January 8, 2026, 4:26 pm Out for Delivery PALM DESERT, CA 92211 January 8, 2026, 6:10 am Arrived at Post Office PALM DESERT, CA 92260 January 7, 2026, 9:20 pm Hello, You posted this comment on January 7th, while the package was successfully delivered on January 8th. Previously, we sent an email notification with the tracking number and confirmation that the order was in transit, expected to be delivered on time, and not delayed. Please double-check the information. If you still have any questions, please contact us so we can better assist you. Thank you very much.
JZ
ABSOLUTELY TERRIBLE - ORDER WAS OVER A MONTH AGO. STILL NOT DELIVERED. NOTIFYING THE BETTER BUSINESS BUREAU.
Response from LightandFaithJan 19, 2026
Hello, you placed your order during the holiday season, and we apologize that it didn't arrive in time for Christmas. As described on our website, because these are meticulously handcrafted products, it takes 3-5 days to produce and 15-20 days to ship depending on the region. And your package arrived on January 5th. This means it wasn't delayed; the package arrived on time. If you have any further questions, please contact our store.
carol F.
I received my order today but I got the wrong colour I ordered a WHITE TUMBLER but I got a BLACK TUMBLER
Response from LightandFaithDec 15, 2025
Size Tumbler: Tumbler 30oz Body Color: Body Colorful Lid: Opaque Lid Color Tumbler: Black Personalize : YES Custom: CAROL Hello, please double check your order. You selected a black mug instead of a white one; we did not send you the wrong item.
Wendy T.
Still have not received the product. Has taken way too long.
Response from LightandFaithDec 13, 2025
You place your order and receive it in 14 days. That's not long at all. We also manufacture, print, and quality-check the product before shipping. 2025-12-02 11:42 DELIVERED 2025-12-02 06:10 OUT FOR DELIVERY 2025-12-02 05:53 ARRIVAL AT POST OFFICE 2025-12-01 11:22 PROCESSED THROUGH USPS SORT FACILITY 2025-12-01 09:44 PROCESSED THROUGH USPS SORT FACILITY 2025-11-30 09:06 TENDERED TO DELIVERY SERVICE PROVIDER, ALLOWED 1-3 DAYS FOR UPDATES FOR PACKAGES WITHIN THE US 2025-11-30 08:30 ARRIVAL DESTINATION DHL ECOMMERCE FACILITY 2025-11-29 06:47 DEPARTURE ORIGIN DHL ECOMMERCE FACILITY 2025-11-29 03:15 PROCESSED 2025-11-29 03:15 PACKAGE RECEIVED AT DHL ECOMMERCE DISTRIBUTION CENTER 2025-11-27 13:30 Batch delivery to carrier 2025-11-27 11:49 International shipment release - Import 2025-11-27 11:32 Pick up by local carrier at destination port 2025-11-27 01:25 Port of destination - Arrival 2025-11-26 02:01 EN ROUTE TO DHL ECOMMERCE OR AWAITING PROCESSING 2025-11-26 11:29 Port of departure - Departure
Melissa R.
I ordered the gold and white cup and received a green and black one
Response from LightandFaithOct 31, 2025
Hello, LAF23097 is the order you placed, please check your order information again. You ordered the black cup and we delivered the correct one. We have also contacted you to resolve your order query via email.